Routing Product Engineer: AI-Driven Dispatch & Scheduling

present of AI; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Bernard is reshaping how service teams schedule and dispatch work, blending AI insights with real world constraints to speed up bookings and improve reliability. A product engineer in routing builds the logic that assigns jobs to the right people or times, balancing speed, accuracy, and graceful handling of edge cases.

This role focuses on AI-driven scheduling and onboarding automation for home appliance repair services.

Responsibilities

• Builds and improves the logic that assigns jobs to the right people or times
• Balance speed, accuracy, and real world constraints in scheduling decisions
• Support onboarding automation for new accounts to ensure a smooth setup

Skills

Scheduling or routing logic

API and backend design

Onboarding automation

AI product integration

Job description

Bernard is reshaping how service teams schedule and dispatch work, blending AI insights with real world constraints to speed up bookings and improve reliability. A product engineer in routing builds the logic that assigns jobs to the right people or times, balancing speed, accuracy, and graceful handling of edge cases.

This role focuses on AI-driven scheduling and onboarding automation for home appliance repair services.