Product Engineer, Routing

present of AI; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Bernard is reshaping how service teams schedule and dispatch work, blending AI insights with real world constraints to speed up bookings and improve reliability. A product engineer in routing builds the logic that assigns jobs to the right people or times, balancing speed, accuracy, and graceful handling of edge cases.

This role focuses on AI-driven scheduling and onboarding automation for home appliance repair services.

Responsibilities

• Builds and improves the logic that assigns jobs to the right people or times
• Balance speed, accuracy, and real world constraints in scheduling decisions
• Support onboarding automation for new accounts to ensure a smooth setup

Skills

Scheduling or routing logic

API and backend design

Onboarding automation

AI product integration

Job description

A product engineer in routing typically builds and improves the logic that assigns jobs to the right people or times, balancing speed, accuracy, and real world constraints. A strong candidate brings experience with scheduling or dispatch systems, cares about reliability, and can make onboarding new accounts smooth and fast. At Bernard, this means helping home appliance repair companies get calls answered and appointments booked without friction.

How it fits the AI era

AI changes routing work by handling routine scheduling and suggesting optimal assignments, so engineers focus on edge cases, fairness, and system resilience. The human part stays in understanding messy real world constraints and designing rules that AI can follow safely. This role sits where AI makes the product smarter and engineers keep it trustworthy.

How it builds AI experience

Working here offers hands on experience with AI driven scheduling and onboarding automation for a real service business. A candidate can build this by learning about dispatch algorithms, testing AI suggestions against real outcomes, and improving data quality. That mix of AI and operations is valuable for future product engineering roles.

Worth showing

• Scheduling or routing logic
• API and backend design
• Onboarding automation
• AI product integration

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Bernard

Per the company, Bernard is an AI employee that answers calls, books appointments, and prepares parts and diagnosis information for home appliance repair companies.