Routing & Dispatch Coordinator

Veolia | North America; Miami (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid time off

Health, dental, vision, life insurance

401(k) plan

Job summary

Veolia North America is seeking an executive Administrative Assistant to support customer service and logistics operations in the field of waste, water, and energy management. This role focuses on route planning, dispatch coordination, and daily administrative duties to ensure accurate documentation and timely pickups.

The candidate should have a high school diploma, 1+ year of admin experience, proficiency in Microsoft Office, and good English communication.

Qualifications

• A high school diploma or GED.
• One or more years of experience as an Administrative Assistant.
• Two or more years of transportation/logistics experience.
• Experience developing routes using routing software; Descartes experience ideal.
• Highly developed verbal and written communication skills in English.
• Ability to work safely and carefully to prevent injury to self or others.
• Knowledge of Microsoft Office suite including Excel, Word, Teams, SharePoint, Outlook, and PowerPoint.
• Ability to maintain a safe and compliant workplace.

Responsibilities

• Provides timely response of customer inquiries and dispatches vehicles on a pre-set route.
• Assist Customer Service with requests, route changes, and rescheduling for pickups.
• Monitor and elevate CIC's to supervisor and assist walk-in customers.
• Responsible for all logistics/transportation and review routing systems daily.
• Create load sheets, route sheets, shipping labels, and manifests.
• Dispatch drivers for extra or missed pickups and debrief drivers per SOPs.
• Review driver paperwork (DVIRs, ELD Logs) and update routes as required.
• Maintain DOT hours tracking and 3rd party hauler paperwork as needed.

Skills

Route planning

Verbal & written English

Microsoft Office

Attention to detail

Education

High school diploma or GED

Tools

Descartes routing software

Microsoft Office Suite

Job description

Veolia North America is seeking an executive Administrative Assistant to support customer service and logistics operations in the field of waste, water, and energy management. This role focuses on route planning, dispatch coordination, and daily administrative duties to ensure accurate documentation and timely pickups.

The candidate should have a high school diploma, 1+ year of admin experience, proficiency in Microsoft Office, and good English communication.