Routing Coordinator: Master On-Time Driver Routes

Doodie-Calls-LLC; Saint Petersburg (FL); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Employee assistance

Routing training

Growth opportunities

Referral bonus

Job summary

Doodie Calls is seeking a Routing Coordinator to build and fine-tune daily driver routes using ServiceCore, handle same-day and emergency requests, and collaborate with scheduling, dispatch, and customer service to keep routes on track.

You will learn our trucks, drivers and customer sites, using metrics to make routes faster and tighter each week, while ensuring on-time service and high-quality customer experience.

Qualifications

• 2+ years in routing, dispatch or logistics or a related college degree.
• Strong analytical skills, with experience pulling and interpreting performance metrics.
• Knowledge of the geography in our service areas, especially Florida and Georgia.
• ServiceCore or other routing software experience a plus.
• Proficiency in Microsoft Office (Teams, Outlook, Excel, Word).
• Excellent communication skills and comfort working across departments.
• A positive attitude and a drive to grow with the company.

Responsibilities

• Build and optimize driver routes in ServiceCore for on-time, efficient service.
• Handle emergency and same-day requests, and adjust routes as needs change.
• Match the right driver, truck and equipment to each job.
• Learn each site's and customer's specific needs so service goes smoothly.
• Pull and analyze route timing and efficiency metrics, and share them in weekly team meetings.
• Work with customer service to resolve complaints in real time.
• Close out each day's routing work by the end of the day, with nothing carried over.

Skills

Routing & Dispatch

Analytical thinking

Communication

Geography knowledge

Education

College degree

Tools

ServiceCore

Microsoft Office

Job description

Doodie Calls is seeking a Routing Coordinator to build and fine-tune daily driver routes using ServiceCore, handle same-day and emergency requests, and collaborate with scheduling, dispatch, and customer service to keep routes on track.

You will learn our trucks, drivers and customer sites, using metrics to make routes faster and tighter each week, while ensuring on-time service and high-quality customer experience.