Routing Coordinator

zTrip; Indianapolis (IN); On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Health benefits (medical, dental, eye,

PTO & holidays

401(k) with company match

Career advancement

Stable year-round employment

Team-oriented environment

Job summary

zTrip is seeking a detail-oriented Routing Coordinator to plan and optimize daily transportation routes. You will assign trips based on driver availability and capacity, monitor performance, and adjust routes for efficiency.

The role involves close collaboration with drivers and operations to ensure reliable services. Ideal candidates have strong multitasking and organizational skills, basic computer proficiency, and a professional approach in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Strong organizational, communication, and problem-solving skills.
• Excellent multitasking abilities and attention to detail.
• Ability to remain calm and professional in a fast-paced environment.
• Basic computer skills, including Microsoft Office.
• Dependable, punctual, and team-oriented.
• Ability to analyze schedules and prioritize operational needs.
• Familiarity with routing, transportation, logistics, dispatching, fleet operations, customer service, or administrative support is a plus.

Responsibilities

• Build, manage, and optimize daily transportation routes to maximize efficiency and service quality.
• Assign trips based on driver availability, vehicle capacity, geographic location, and scheduling requirements.
• Monitor route performance and make adjustments to improve productivity and on-time service.
• Coordinate route changes and accommodate operational requests as needed.
• Ensure proper trip coverage and efficient route distribution.
• Monitor active routes, schedules, and fleet activity throughout the day.
• Respond quickly to service disruptions, delays, and operational challenges.
• Collaborate with operations and dispatch teams to maintain efficient transportation services.
• Support on-time performance and service excellence across all transportation operations.
• Identify opportunities to improve route efficiency and resource utilization.
• Serve as a primary point of contact for route-related communication.
• Provide timely support and guidance to drivers regarding route updates and schedule changes.
• Assist in resolving service concerns through effective coordination and communication.
• Ensure accurate communication regarding trip status, delays, and transportation updates.
• Promote a positive and solution-focused experience for drivers, passengers, and internal teams.
• Maintain accurate routing records, trip assignments, and operational documentation.
• Perform data entry and update transportation management systems.
• Track route performance, driver activity, and operational metrics.
• Assist with preparing routing reports and performance summaries.
• Review schedules, identify inefficiencies, and recommend improvements.

Skills

Organizational skills

Communication

Multitasking

Attention to detail

Microsoft Office

Dependability / punctuality

Team collaboration

Schedule analysis

Driver coordination

Education

High School Diploma or GED

Tools

GPS systems

Transportation management platforms

Route optimization software

Job description

Now Hiring: Routing Coordinator

Coordinate Routes. Support Drivers. Keep Transportation Moving.

zTrip, one of North America's leading transportation providers, is seeking a dependable, organized, and detail-oriented Routing Coordinator to join our operations team. In this role, you will be responsible for planning, coordinating, and optimizing transportation routes while serving as a key communication link between drivers, customers, and operations personnel.

If you enjoy problem-solving, multitasking, logistics planning, and working in a fast-paced environment, this is an excellent opportunity to build a rewarding career in transportation operations.

What We Offer as a Routing Coordinator:

• Competitive Pay
• Medical, Dental, Vision, and Life Insurance
• Paid Time Off (PTO) and Holiday Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• Stable, Year-Round Employment
• Supportive and Team-Oriented Work Environment

Schedule: Monday-Friday, 8:00 AM - 5:00 PM

What You'll Do as a Routing Coordinator:

Route Planning & Coordination

• Build, manage, and optimize daily transportation routes to maximize efficiency and service quality.
• Assign trips based on driver availability, vehicle capacity, geographic location, and scheduling requirements.
• Monitor route performance and make adjustments to improve productivity and on-time service.
• Coordinate route changes and accommodate operational requests as needed.
• Ensure proper trip coverage and efficient route distribution.

Transportation Operations

• Monitor active routes, schedules, and fleet activity throughout the day.
• Respond quickly to service disruptions, delays, and operational challenges.
• Collaborate with operations and dispatch teams to maintain efficient transportation services.
• Support on-time performance and service excellence across all transportation operations.
• Identify opportunities to improve route efficiency and resource utilization.

Driver & Customer Support

• Serve as a primary point of contact for route-related communication.
• Provide timely support and guidance to drivers regarding route updates and schedule changes.
• Assist in resolving service concerns through effective coordination and communication.
• Ensure accurate communication regarding trip status, delays, and transportation updates.
• Promote a positive and solution-focused experience for drivers, passengers, and internal teams.

Administrative & Reporting Responsibilities

• Maintain accurate routing records, trip assignments, and operational documentation.
• Perform data entry and update transportation management systems.
• Track route performance, driver activity, and operational metrics.
• Assist with preparing routing reports and performance summaries.
• Review schedules, identify inefficiencies, and recommend improvements.

  Qualifications for a Routing Coordinator:

  Required Qualifications

  • High School Diploma or GED required.
  • Strong organizational, communication, and problem-solving skills.
  • Excellent multitasking abilities and attention to detail.
  • Ability to remain calm and professional in a fast-paced environment.
  • Basic computer skills, including Microsoft Office applications.
  • Dependable, punctual, and team-oriented.
  • Ability to analyze schedules and prioritize operational needs.

  Preferred Qualifications

  • Previous experience in routing, transportation, logistics, dispatching, fleet operations, customer service, or administrative support.
  • Familiarity with route optimization software, GPS systems, or transportation management platforms.
  • Experience coordinating schedules, routes, or fleet activities.
  • Knowledge of service planning and transportation operations.

  Why Join zTrip?

  • Join one of North America's largest transportation providers.
  • Play a vital role in coordinating efficient transportation services.
  • Gain valuable experience in routing, logistics, scheduling, and fleet operations.
  • Work alongside a supportive team dedicated to your success and professional growth.
  • Enjoy opportunities for career advancement within a growing organization.
  • Make a meaningful impact by helping drivers and passengers reach their destinations safely and efficiently.
  • Be an essential part of keeping transportation services running smoothly throughout your community.