Routing Specialist

PTG BUS, LLC; Pittsburgh (Allegheny County); On-site; USD 42,000 - 62,000; Full time

Job summary

Pittsburgh Transportation Group is seeking a Routing Specialist to support daily transportation operations in Pittsburgh, PA. You will create and manage transportation routes, optimize schedules, and coordinate service coverage to ensure safe, efficient, and reliable transit services throughout the network.

In this role, you will monitor daily activity, adjust plans for traffic or disruptions, and communicate updates to drivers and customers.

Qualifications

• Proven ability to communicate clearly with drivers, customers, and internal teams.
• Strong organizational and multitasking abilities under tight schedules.
• Excellent problem-solving skills and accuracy in planning routes.

Responsibilities

• Develop and manage daily transportation routes to maximize efficiency.
• Create schedules and routing plans based on demand and vehicle availability.
• Analyze route performance and adjust to improve on-time service.
• Balance driver assignments and route coverage to meet requirements.
• Coordinate with dispatch, drivers, and operations teams for seamless service.

Skills

Communication

Organizational skills

Multitasking

Problem solving

Attention to detail

Customer service

Teamwork

Decision making

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Now Hiring: Routing Specialist

Pittsburgh Transportation Group | Pittsburgh, PA

Pittsburgh Transportation Group is seeking a full-time Routing Specialist to support our daily transportation operations. In this essential role, you'll create and manage transportation schedules, optimize routes, coordinate service coverage, and help ensure safe, efficient, and reliable transportation services throughout our network.

If you excel in a fast-paced environment, enjoy solving logistical challenges, and take pride in keeping transportation services organized and operating efficiently, we'd love to hear from you.

Available Shifts

• Monday - Friday | 3:30 AM - 11:30 AM
• Sunday - Thursday | 11:00 AM - 7:00 PM

What You'll Do as a Routing Specialist:

Route Planning & Optimization

• Develop and manage daily transportation routes to maximize efficiency and service quality.
• Create schedules and routing plans based on customer demand, vehicle availability, and operational priorities.
• Analyze route performance and make adjustments to improve productivity and on-time service.
• Balance driver assignments and route coverage to meet service requirements.
• Identify opportunities to reduce travel time, improve efficiency, and optimize resource utilization.

Transportation Operations Support

• Monitor daily transportation activity and ensure routes are operating according to schedule.
• Adjust routing plans and schedules in response to traffic conditions, service disruptions, customer requests, or operational changes.
• Coordinate with dispatch, drivers, and operations teams to ensure seamless service delivery.
• Communicate route updates, schedule changes, and operational information promptly.
• Support vehicle utilization and coordinate with maintenance teams regarding vehicle availability.

Driver & Customer Coordination

• Serve as a key resource for drivers regarding route assignments, schedules, and operational updates.
• Provide drivers with accurate route information and trip details.
• Assist customers with transportation inquiries, scheduling updates, and service requests.
• Help resolve service-related concerns and routing challenges in a professional and timely manner.
• Maintain strong communication with internal departments to support operational excellence.

Reporting & Administrative Responsibilities

• Maintain accurate routing records, schedules, and operational documentation.
• Track service performance, route efficiency, and operational metrics.
• Prepare reports and provide updates to leadership as needed.
• Assist with trip modifications, cancellations, and schedule adjustments.
• Ensure routing information remains accurate, organized, and up to date.
• Support continuous improvement initiatives related to transportation planning and service delivery.

What We're Looking for in a Routing Specialist:

Required Qualifications

• High School Diploma or equivalent required.
• Strong communication and interpersonal skills.
• Excellent organizational, multitasking, and problem-solving abilities.
• Ability to remain calm and make sound decisions under pressure.
• Strong attention to detail and commitment to accuracy.
• Proficiency with computer systems and Microsoft Office applications.
• Dependable, proactive, and team-oriented mindset.
• Strong commitment to customer service and operational excellence.

Preferred Qualifications

• Two or more years of experience in routing, transportation operations, logistics, dispatching, scheduling, fleet coordination, or a related field.
• Experience using routing, scheduling, or transportation management software.
• Knowledge of transportation operations, route planning, and fleet logistics.
• Ability to analyze operational data and identify opportunities for improvement.

Why Join Pittsburgh Transportation Group?

• Join a respected transportation provider serving the Pittsburgh community.
• Play a critical role in planning and coordinating daily transportation services.
• Work in a dynamic environment where every day presents new challenges and opportunities.
• Be part of a team dedicated to safety, reliability, and exceptional customer service.
• Enjoy opportunities for career growth and professional development.
• Make a direct impact on the efficiency and quality of transportation services throughout the region.
• Collaborate with experienced transportation professionals in a supportive team environment.