Routing Coordinator

Callaway Golf; Fort Worth (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

Callaway Golf in Fort Worth, Texas, is hiring for a role focused on ensuring positive customer experiences by managing customer orders and liaising between various departments. The role involves analyzing orders, releasing them for shipment, and conducting audits to ensure accuracy. Candidates must be able to coordinate logistics effectively and communicate with both internal teams and external drivers. A commitment to diversity and inclusivity is central to the company's culture.

Responsibilities

• Ensure positive customer experience and accuracy of customer orders.
• Analyze and prioritize orders for assigned customer accounts.
• Release orders to warehouse floor in a timely manner.
• Identify issues with orders and escalate for resolution.
• Act as liaison between Sales, Order Management, and Distribution Center.
• Submit routing requests via customer’s portal.
• Create BOLs for shipments and ensure data accuracy.
• Schedule LTL/TL shipments and interact with drivers.
• Conduct audits on shipments for assigned accounts.
• Initiate post good issue for all orders.
• Interact with on-site ‘Will Call’ customers.
• Coordinate future shipments.
• Communicate with Supervisors on open issues.
• Work overtime on short notice.
• Expedite critical shipments as required.
• Support sales and order management teams with daily priorities.
• Cover duties of others during special circumstances.

Job description

Callaway Golf Company is a premium golf equipment, gear and apparel company with a portfolio of global brands, including Callaway Golf, Odyssey, TravisMathew, and OGIO. Through an unwavering commitment to innovation and premium craftsmanship, Callaway designs, manufactures, and sells high-performance golf clubs, golf balls, apparel, bags, and other accessories—setting the standard for performance in the game of golf. Our Mission: To create demonstrably superior and pleasingly different products powered by innovative technology and premium craftsmanship enabling golfers of all abilities to play their best and find more joy in the game. Our company is a blend of experience and diverse backgrounds, and together we look to leave the past behind while moving the game forward. For more information, please visit https://www.callawaygolf.com

Roles And Responsibilities

• Responsible for ensuring a positive customer experience by ensuring accuracy of customer orders & build partnerships with key contacts.
• Responsible for reviewing, analyzing, and prioritizing orders for assigned customer accounts.
• Release orders to warehouse floor in a timely manner & monitor through completion to ensure all deadlines are met.
• Responsible for identifying issues with orders and escalating through appropriate channels for resolution.
• Acts as liaison between Sales, Order Management, Distribution Center, Vendor Compliance, & customer.
• Responsible for submitting routing requests via customer’s portal and adhering to their specific requirements and ship windows. Must be knowledgeable in understanding and correctly executing Key Account routing instructions.
• Responsible for creating BOLs for each shipment, ensuring accuracy of required data/signatures, & upload a copy of the BOL to company shared drive.
• Responsible for scheduling LTL/TL shipments with assigned carriers & interact with the drivers upon arrival.
• Conduct audits on all shipments for assigned accounts to ensure accuracy of carton & pallet counts.
• Responsible for initiating post good issue (PGI) for all orders as it relates to company & customer policies.
• Interacts with on-site ‘Will Call’ customers.
• Must be able to understand and coordinate future shipments (i.e. pack & hold).
• Communicates daily with Supervisors on open issues.
• Must be able to work overtime on short notice.
• Expedite critical shipments as required.
• Provide support to the sales & order management teams and coordinate daily rush priorities.
• May occasionally cover duties of others within the department in special circumstances (holidays, vacation schedules, PTO, special projects).

DE&I and EEOC

Inclusion & Diversity: As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, supporting them to bring their authentic selves to work every day.