Customer Account Coordinator

TLD Logistics Services, Inc.; Knoxville (TN); Hybrid; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Health Insurance Benefits

Casual Work Environment

Job summary

TLD Logistics, Inc. is seeking a Customer Account Coordinator to schedule pickup and delivery appointments and support customer and capacity representatives within the Brokerage department. The role is hourly and focused on meeting KPI’s and monthly goals.

The position requires coordination with customer stakeholders and partner carriers, attention to detail, and strong communication across email, phone, text, and IM. Casual work environment and health insurance benefits are noted.

Qualifications

• Associate’s Degree or above.
• 0-1 years experience in logistics or transportation.
• Competency in Microsoft Office applications.
• Excellent geographical knowledge.
• Good organizational, verbal, and written skills a must.
• Ability to focus and multi-task, detail oriented.

Responsibilities

• Interact with various customer stakeholders.
• Interact with partner carriers to provide tracking and tracing.
• Multitask between various forms of communication (email, phone, text, IM).
• Prioritize operational tasks throughout the day.
• Rely on sense of urgency around time sensitive requests.
• Request pick-up and delivery appointments (phone, email, and websites).
• Work with direct manager to provide customer quotes.
• Any other responsibilities that may be assigned from time to time.

Job description

Customer Account Coordinator is responsible for working with customer stakeholders in the Brokerage department. The primary function is to schedule pickup and delivery appointments for customer orders. The position is hourly. This role helps support customer representatives and capacity representatives. The role supports the overall brokerage team in meeting KPI’s and goals established each month.

ESSENTIAL FUNCTIONS

• Interact with various customer stakeholders
• Interact with partner carriers to provide tracking and tracing
• Multitask between various forms of communication (email, phone, text, IM)
• Prioritize operational tasks throughout the day
• Focus on attention to detail
• Rely on sense of urgency around time sensitive requests
• Request pick-up and delivery appointments (phone, email, and websites)
• Rely on individual critical thinking skills to assist with day-to-day logistics events
• Work with direct manager to provide customer quotes
• Any other responsibilities that may be assigned from time to time
• Regular and reliable attendance is an essential function of this position. The employee must maintain a level of attendance and punctuality that enables the employee to effectively perform the essential duties and responsibilities of the position, meet business needs, and collaborate with employees, customers, and other business partners as required, with or without reasonable accommodation. Attendance requirements are subject to applicable company policies and federal, state, and local laws regarding protected leaves of absence and reasonable accommodation

TLD Logistics, Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.

• Health Insurance Benefits
• Casual Work Environment

Working conditions

• Working conditions are normal for an office environment. Working conditions cover a range of circumstances from weekdays, evening, and weekends.

Physical requirements

• Specific vision abilities required by this job include close vision, distance vision, peripheral
• vision, depth perception and ability to adjust focus. While performing the duties of this job,
• the employee is regularly required to talk or hear.
• The employee is frequently required to use hands and fingers to handle, reach or feel and
• manipulate objects or controls. The employee is frequently required to sit or stand for long
• periods of time, walk distances and climb stairs, as well as stoop, bend, kneel and crouch.
• Reasonable accommodations may be made to enable individuals with disabilities to
• perform the essential functions.

Requirements

• Associate’s Degree or above
• 0-1 years experience in logistics or transportation
• Competency in Microsoft Office applications
• Excellent geographical knowledge
• Good organizational, verbal, and written skills a must.
• Ability to focus and multi-task, detail oriented.