Routing Analytics Manager

SelectQuote, Inc.; Overland Park (KS); On-site; USD 95,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

HSA/FSA

Life Insurance

Retirement Plan with Company Match

Tuition Reimbursement

Job summary

SelectQuote, Inc. is seeking a Workflow Analytics Manager to lead a team focused on routing strategies for the Marketing organization across insurance verticals. You will guide analytics, drive process improvements, and partner with IT Data Science to advance routing systems and applications.

The role emphasizes supervising a team, developing KPI reporting, and delivering data-driven insights to Marketing, Sales, and IT leadership in a fast-paced environment.

Qualifications

• Bachelor's degree in Finance, Data Analytics, Data Science, Mathematics, Statistics, Business Administration or related field.
• 4-5 years of analytical work experience.
• 3+ years of people management experience.
• Advanced Excel & SQL skills (3+ years).
• Ability to manage multiple projects in a fast-paced, cross-functional environment.

Responsibilities

• Lead the Routing Analytics team in executing routing strategies and mentor team members.
• Analyze call data trends to optimize call routing and performance.
• Collaborate with Workflow Operations to implement new workflows and scripts.
• Translate routing strategy into technical requirements and solutions.
• Maintain and improve cross-divisional routing knowledge and quality scoring.
• Develop reporting with data teams to monitor routing effectiveness.
• Create weekly KPI presentations for management and executives.

Skills

Analytical

Collaboration

Communication

Fast learner

MS Office/Google Suite

Education

Bachelor's Degree

Tools

SQL

Excel

Job description

SelectQuote, Inc. is seeking a Workflow Analytics Manager to lead a team focused on routing strategies for the Marketing organization across insurance verticals. You will guide analytics, drive process improvements, and partner with IT Data Science to advance routing systems and applications.

The role emphasizes supervising a team, developing KPI reporting, and delivering data-driven insights to Marketing, Sales, and IT leadership in a fast-paced environment.