Router/Dispatcher

Assisted Student Transportation; Olathe (KS); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid Time Off

Job summary

Assisted Student Transportation is seeking a Router/Dispatcher in Overland Park, KS to support pupil transportation. The role focuses on routing, dispatching, and scheduling with primary responsibility for ensuring safe and timely routes.

You will interact with drivers, schools, and district partners on a daily basis. This in-person position offers daytime hours Monday through Friday, a $21/hour wage, and benefits including health, dental, and vision insurance plus PTO.

Qualifications

• Strong communication and interpersonal skills.
• Excellent organizational and scheduling abilities.
• Ability to work independently and meet deadlines.
• Knowledge of office practices and computer proficiency.

Responsibilities

• Dispatch and route pupils efficiently using dispatch software.
• Coordinate with drivers, schools, and district partners.
• Schedule drivers and trips; handle same-day changes and emergencies.
• Answer phones, perform data entry, and payroll-related tasks.
• Assist with vehicle maintenance and driver support as needed.
• Maintain accurate records and prepare reports.

Skills

Communication

Organizational skills

Scheduling

Data entry

Problem solving

Teamwork

Calm under pressure

Tools

Dispatch software

Two-way radio

Tablets

Job description

Join our team as a Router/Dispatcher at our location in Overland Park, KS, providing pupil transportation for the Blue Valley School District, where you'll play a pivotal role in providing safe, efficient, and exemplary transportation services.Who We AreAssisted Transportation is the industry leader in providing alternative transportation solutions, for school districts providing transportation to general education and students with special needs.We have over 25 years of experience of providing safe, reliable, and professional transportation services for those in need, exceeding their expectations every step of the way.We pride ourselves on our commitment to excellence, safety, and professionalism, ensuring that every journey with us is comfortable and secure.STUDENT ROUTER/DISPATCHERPosition Summary:The Student Router/Dispatcher plays an integral role in establishing and maintaining an efficient and productive transportation department. The Router/Dispatcher performs a variety of duties including, but not limited to, routing, dispatching, scheduling and providing administrative support for the Student Transportation Department.Reports To: Student Transportation Operations ManagerPrimary Job Functions:Dispatch:Communicates and monitors vehicles/passengers according to scheduleUses dispatch software to manage efficiency and timeliness of routesEnsures transportation requests are completed in an efficient and timely mannerProcesses same day route changes, requests, and modifies routes accordingly.Assists drivers with directionsReports routing conflicts, driver performance concerns, student concerns and routing improvements to the SupervisorCommunicate with drivers via two-way radio and/or tablets and contacts drivers to receive or provide information and assist with situations such as equipment breakdowns, road hazards, accidents, student locations, route changes or emergencies; notify schools of late buses or buses involved in emergency situationsRouting:Collaborates with district partners to monitor and optimize routing, ensuring efficiency and providing timely alerts for operational issues.Assists in the scheduling/assigning of driver personnel on all routes/tripsCommunicates problems and transportation routing concerns to the managerPresents scheduling and routing information at meetings as requested.Secondary Functions:Answers phonesSchedule transportationCompletes data entryAssist with vehicle maintenanceFunction as a driver as neededFunction as an aide as neededProcess payroll worksheets and respond to questions regarding accuracyReconcile previous days trips and respond to questions regarding accuracyAssist with driver schedules and the variety functions that come along with this taskOn-call dutiesSchedule may vary based on the needs of the department i.e. hours/days scheduledParticipates in the training and orientation of new and current driversCompletes a variety of reports assignedAbout the Position:Salary-$21 per hourFull-Time HourlyThis is an in-person positionMonday-Friday – Day time hours (Work schedule may vary, based on the needs of the department)Health, Dental, Vision insurance offeredGenerous PTO packageQualifications:Must be able to work well with others, as part of a team and maintain effective working relationshipsMust be reliable, motivated, and demonstrate a positive professional attitude and appearance consistent with professional imageMust have excellent organizational, communication and interpersonal skillsMust be able to work independently and carry out assignments to completion with minimum instructions, adhere to prescribed routines and practice, maintain records, and make reports requiring accuracy and timely completionMust be able to meet deadlines on a weekly basis and on special projects as assignedMust have knowledge of modern office practices and procedures, including computer proficiencyMust have sympathetic attitude toward children and the disabledMust maintain open/direct communication with immediate supervisorDemonstrated ability to remain calm and professional in an environment with frequent interruptions/dynamic environment and handle stressful situations with a diverse group in a tactful and courteous mannerApply pro-active problem-solving skills in situations with several variablesFamiliar with appropriate dispatching policies, practices and routing and dispatching software