Route Technician

accelentertainment; Wheeling (IL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision

Life, AD&D, critical illness insurance

Short and long-term disability

Identity protection

Access to FSA and HSA

Job summary

Accel Entertainment, Inc. is seeking a route-based Collector to execute daily cash movement for video gaming terminals and redemption assets across contracted locations in Illinois.

The role emphasizes reliable route execution, punctuality, and strong customer service with location staff and patrons. The ideal candidate maintains a valid driver’s license, can obtain an Illinois Terminal Handler’s License, and is proficient with Microsoft Office, Outlook, and Salesforce.

Qualifications

• Must be 21+ years old.
• Possess a valid driver's license and clean driving record.
• Ability to obtain Terminal Handler's License from Illinois Gaming Board.
• Proficient with Microsoft Office, Outlook, and Salesforce.

Responsibilities

• Provide and maintain an exceptional customer experience with location staff and patrons.
• Be timely and punctual for both work and route schedule.
• Deliver and collect cassettes/cans to and from customer locations per the assigned route schedule, using a company provided vehicle.
• Unload and deliver cassettes/cans to processing room following route.
• Communicate effectively with leadership about route challenges and opportunities to improve efficiency.

Skills

Driver's license

Terminal Handler License

Microsoft Office

Outlook

Customer service

Attention to detail

Punctuality

Self-motivation

Adaptability

Microsoft Excel

Tools

Salesforce

Job description

About UsAccel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 29,000 electronic gaming terminals in nearly 4,700 third-party local and regional establishments and 20 self-operated gaming locations across ten states. Through exclusive long-term contracts, Accel serves licensed non-casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments.

Job Description

SUMMARY: The primary responsibilities of this position include, but are not limited to, the execution of daily collection team operational needs. Collection operational needs will include, but are not limited to, VGT collections, Redemption Terminal (RT) Replenishments, and all other areas of cash movement. The primary responsibilities will occur with video gaming/amusement equipment owned/operated by the Company and located in contracted establishments; required to enforce established rules and procedures intended to protect employees and customers and assisting in other areas as needed.

DUTIES AND RESPONSIBILITIES

• Provide and maintain an exceptional customer experience with location staff and patrons
• Be timely and punctual for both work and route schedule
• Communicating and maintaining proper equipment needs for route teams and collection vans
• Delivering and collecting cassettes/cans to and from customer locations per the assigned route schedule, using a company provided vehicle
• Unload and deliver cassettes/cans to processing room following route
• Required to Drive efficiently and effectively during scheduled routes
• Assisting with additional replenishments (RT or ATM), VGT collections, or any other cash item needs
• Knowledge of the working components of equipment (VGTs, RTs, ATMs, Amusement devices, etc.)
• Effectively communicates with leadership team of any challenges seen on route
• Suggests ways to improve route efficiencies
• Organize warehouse space within working area; proactively prepare needs for next day routes
• Assisting with Fleet Needs for Collection Vehicles
• Lends support to other Collection Regions when Staffing needs arise
• Other duties as assigned as to meet the operational needs of the Collection Region

QUALIFICATIONS

• Minimum of 21 years of age
• A valid driver's license and maintenance of a satisfactory driving record
• Ability to obtain and/or maintain a Terminal Handler's License from the Illinois Gaming Board
• Proficient with Microsoft Suite, Salesforce, and Outlook
• Flexible and willing to work long hours, requires availability for weekends; Overtime approved to meet operational need of department
• Commitment to being reliable for working scheduled shifts and being on time
• Excellent ethics and integrity
• Excellent customer service
• High attention to detail
• Self-motivated and quick learner
• Ability to adapt and understand working components of machines and provide service while on site
• Professional demeanor

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Sit for prolonged periods.
• Calculate figures and amounts.
• Required to drive during the scheduled route
• Required to work weekends
• Frequently required to stand
• Frequently required to walk
• Frequently required to sit
• Frequently required to utilize hand and finger dexterity
• Frequently required to climb, balance, bend, stoop, kneel or crawl
• Continually required to talk or hear
• Occasionally lifting 10-25lbs of materials above your shoulders
• Frequently required to lift/push cargo or warehouse material ranging between 25- 65 pounds
• Specific vision abilities required for this job include close vision, distance vision, peripheral, depth, and ability to adjust or focus especially when operating company vehicles
• Utilize visual acuity to operate equipment, read technical information, and/or use a keyboard
• Exposure to wet and/or humid conditions
• Exposure to moving mechanical parts
• Exposure to outside weather conditions
• The noise level in the work environment usually is moderate

Base Pay Range :

$23.00 per hour

Benefits

• medical, dental, and vision
• life, AD&D, critical illness, and hospital insurance
• short and long-term disability
• identity/legal protection
• as well as access to FSA and HSA accounts

Full and part-time employees are el

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