Route Technician

ACCEL ENTERTAINMENT

Wheeling (IL)

On-site

USD 26,000 - 37,000

Full time

6 days ago

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Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

AD&D coverage

Disability insurance

401(k) plan

Employee Assistance Program

Job summary

Accel Entertainment is seeking a route-based Collection Associate to execute daily cash movement tasks for VGTs, RT replenishments, and related equipment within contracted locations in Illinois. You will be required to drive company vehicles, ensure on-time performance, and maintain accurate records while upholding safety and customer service standards.

The role demands familiarity with VGTs, RTs and ATMs, plus strong communication with the leadership team to resolve route challenges and improve

Qualifications

Minimum age 21 and a valid driver’s license.
Must maintain a satisfactory driving record.
Ability to obtain/maintain Illinois Terminal Handler’s License.
Proficient with Microsoft Suite, Salesforce and Outlook.
Willingness to work long hours and weekends; overtime may be required.
Reliable, punctual and customer-focused.

Responsibilities

Provide exceptional customer service to location staff and patrons.
Maintain timeliness for routes and schedules.
Coordinate equipment needs for route teams and collection vans.
Deliver and collect cassettes/cans per route using company vehicle.
Assist with replenishments (RT or ATM) and other cash items as needed.
Communicate equipment status and route challenges to leadership.
Identify route efficiency improvements and organize warehouse space.

Skills

Customer service

Attention to detail

Punctuality

Reliability

Professional demeanor

Machine literacy

Microsoft Suite

Salesforce

Outlook

Tools

Microsoft Suite

Salesforce

Outlook

Job description

About Us

Accel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 29,000 electronic gaming terminals in nearly 4,700 third-party local and regional establishments and 20 self-operated gaming locations across ten states. Through exclusive long-term contracts, Accel serves licensed non-casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments. Accel provides its local partners with a turnkey, full-service, capital-efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company’s racino, Fairmount Park - Casino & Racing, features live racing, electronic gaming machines, live table games, food and beverage amenities, and pari-mutuel betting.

Job Description: SUMMARY

The primary responsibilities of this position include, but are not limited to, the execution of daily collection team operational needs. Collection operational needs will include, but are not limited to, VGT collections, Redemption Terminal (RT) Replenishments, and all other areas of cash movement. The primary responsibilities will occur with video gaming/amusement equipment owned/operated by the Company and located in contracted establishments; required to enforce established rules and procedures intended to protect employees and customers and assisting in other areas as needed.

DUTIES AND RESPONSIBILITIES

Provide and maintain an exceptional customer experience with location staff and patrons
Be timely and punctual for both work and route schedule
Communicating and maintaining proper equipment needs for route teams and collection vans
Delivering and collecting cassettes/cans to and from customer locations per the assigned route schedule, using a company provided vehicle
Unload and deliver cassettes/cans to processing room following route
Required to Drive efficiently and effectively during scheduled routes
Assisting with additional replenishments (RT or ATM), VGT collections, or any other cash item needs
Knowledge of the working components of equipment (VGTs, RTs, ATMs, Amusement devices, etc.)
Effectively communicates with leadership team of any challenges seen on route
Suggests ways to improve route efficiencies
Organize warehouse space within working area; proactively prepare needs for next day routes
Assisting with Fleet Needs for Collection Vehicles
Lends support to other Collection Regions when Staffing needs arise
Other duties as assigned as to meet the operational needs of the Collection Region

QUALIFICATIONS

Minimum of 21 years of age
A valid driver’s license and maintenance of a satisfactory driving record
Ability to obtain and/or maintain a Terminal Handler’s License from the Illinois Gaming Board
Proficient with Microsoft Suite, Salesforce, and Outlook
Flexible and willing to work long hours, requires availability for weekends; Overtime approved to meet operational need of department
Commitment to being reliable for working scheduled shifts and being on time
Excellent ethics and integrity
Excellent customer service
High attention to detail
Self-motivated and quick learner
Ability to adapt and understand working components of machines and provide service while on site
Professional demeanor

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Sit for prolonged periods.
Calculate figures and amounts.
Required to drive during the scheduled route
Required to work weekends
Frequently required to stand
Frequently required to walk
Frequently required to sit
Frequently required to utilize hand and finger dexterity
Frequently required to climb, balance, bend, stoop, kneel or crawl
Continually required to talk or hear
Occasionally lifting 10-25lbs of materials above your shoulders
Frequently required to lift/push cargo or warehouse material ranging between 25- 65 pounds
Specific vision abilities required for this job include close vision, distance vision, peripheral, depth, and ability to adjust or focus especially when operating company vehicles
Utilize visual acuity to operate equipment, read technical information, and/or use a keyboard
Exposure to wet and/or humid conditions
Exposure to moving mechanical parts
Exposure to outside weather conditions
The noise level in the work environment usually is moderate #AEGAMING

Base Pay Range

Base Pay Range: $23.00 per hour This range represents the low and high end of the anticipated base salary range for this position. The base salary will depend on a number of factors such as: qualifications, experience level, and skillset.

Voluntary full-time employment benefits include

medical, dental, and vision; life, AD&D, critical illness, and hospital insurance; short and long-term disability; identity/legal protection; as well as access to FSA and HSA accounts. Full and part-time employees are eligible to contribute to traditional and/or Roth 401(k) plans. Our Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief.

Equal Opportunity Statement

Accel Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Welcome to Accel Entertainment Careers!

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