Service Technician I

accelentertainment; Mount Vernon (IL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health insurance (vision & dental)

401(k) with match

PTO & paid holidays

Job summary

Accel Entertainment is seeking field technicians across Illinois to service gaming devices, ATMs, and amusement equipment. Roles include loading supplies, repairing devices, and supporting other areas as needed. Training is provided, and weekend availability is required.

Company-provided vehicle and fuel card, with additional weekend and off-peak shift differentials. Benefits include health, vision, dental insurance and a 401(k) with company match, plus PTO and holidays.

Qualifications

• Great customer service and communication abilities are essential.
• Strong problem-solving and analytical skills are required.
• Able to follow written and verbal instructions and work independently.

Responsibilities

• Respond to and troubleshoot service calls for equipment repairs in a timely manner.
• Interact with clerks, restaurant staff, management, and customers to solve issues as they arise.
• Provide exemplary customer service and maintain inventory for parts.
• Complete documentation for device entry and logs; perform auditing on slot machines and ATMs.

Skills

Great Customer Service

Effective communication

Problem-solving

Organizational skills

Analytical skills

Teamwork

Education

High school diploma or equivalent

Job description

About Us

Accel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 29,000 electronic gaming terminals in nearly 4,700 third-party local and regional establishments and 20 self-operated gaming locations across ten states. Through exclusive long-term contracts, Accel serves licensed non-casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments.

Accel provides its local partners with a turnkey, full-service, capital-efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company's racino, Fairmount Park - Casino & Racing, features live racing, electronic gaming machines, live table games, food and beverage amenities, and pari-mutuel betting.

Job Description

Position Basics

Technicians are in the field 40hrs/week, in bars, restaurants, gas stations, truck stops, etc.,

Multiple Service Positions Available across all areas of Illinois

Rates range from $18-$30/hour, dependent on related work experience & proficiency

Will train inexperienced candidates

Weekend availability required

Additional shift differential for weekends and 2nd/3rd shifts

Shift starts from home

Company-supplied vehicle + fuel card

Competitive benefits - health insurance inc. vision and dental; 401(k) w/ match; PTO + paid holidays; and additional total rewards

Qualifications

• Great Customer Service
• High school diploma or equivalent
• Terminal Handler's License - costs covered by company
• Relevant experience preferred but not required - ATM, amusement, gaming or other electronic / mechanical aptitude (examples - HVAC, low voltage, cable, phone, internet, automotive)
• Ability to communicate effectively & follow written or verbal instruction
• Strong organizational, problem-solving, analytical skills
• Computer literacy helpful but not required
• Valid driver's license
• Minimum of 21 years of age
• Frequently required to lift/push weights up to 50 pounds

Summary

The primary responsibilities of this position include, but are not limited to, maintaining and repairing gaming devices, ATMs, amusement equipment, and redemption devices for Accel Entertainment, loading and unloading supplies, as well as assisting in other areas as needed.

Duties and Responsibilities

• Respond to and troubleshoot service calls for equipment repairs in a timely manner
• Interact with clerks, restaurant staff, management, and customers to solve issues as they arise
• Provide exemplary customer service
• Manage inventory to ensure parts are available when repairs are neededComplete all necessary documentation for device entry and logs
• Perform auditing procedures on slot machines, amusement devices, dispensers, and ATMs

#AEGaming

Base Pay Range :

$18.00 - $26.00

This range represents the low and high end of the anticipated base salary range for this position. The base salary will depend on a number of factors such as: qualifications, experience level, and skillset.

Voluntary full-time employment benefits

include medical, dental, and vision; life, AD&D, critical illness, and hospital insurance; short and long-term disability; identity/legal protection; as well as access to FSA and HSA accounts. Full and part-time employees are eligible to contribute to traditional and/or Roth 401(k) plans.

Employee Assistance Program (EAP)

offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief.

Equal Opportunity Statement

Accel Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.