Route Supervisor

Universal Logistics Holdings, Inc.; Smyrna (TN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Attendance bonus

Job summary

Universal Dedicated, Inc., a subsidiary of Universal Logistics Holdings, Inc., is seeking an Overnight Dispatch Coordinator in Smyrna, TN. You will manage daily route activity, serve as the main liaison for drivers and customers, and ensure on-time pickups across multiple automotive accounts.

The role requires 1–3+ years in transportation or logistics, strong communication, and solid organizational skills. Six-day operation with 3rd shift and attendance bonus participation.

Qualifications

• 1-3+ years of experience in transportation, dispatch, logistics, warehousing, or distribution.
• Strong problem-solving and decision-making abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong communication and customer service skills.
• Excellent organizational skills and attention to detail.

Responsibilities

• Coordinate daily route activity to ensure on-time pickups and deliveries.
• Serve as the primary point of contact for drivers, customers, and internal teams during the overnight shift.
• Monitor route performance and address service issues, delays, and customer concerns.
• Support end-of-shift activities for approximately 15 drivers and startup of roughly 30 routes for the next day.
• Communicate load status, route changes, and updates to drivers and customer representatives.
• Investigate transportation issues and implement corrective actions as needed.
• Maintain accurate records, reports, and transportation documentation.
• Monitor performance metrics to meet customer service expectations.
• Ensure compliance with company policies, DOT regulations, and safety standards.
• Coach and support drivers for attendance and performance concerns.

Skills

Problem-solving

Multitasking

Communication

Attention to detail

Independent work

Tools

Microsoft Excel

Microsoft Outlook

Job description

Universal Dedicated, Inc., a subsidiary of Universal Logistics Holdings, Inc., is a leading provider of asset-based and asset-light logistics solutions across North America. Through experienced leadership, advanced technology, and operational excellence, we deliver customized transportation and supply chain solutions that help our customers improve efficiency, service, and performance.

This position is based in Smyrna, Tennessee, supporting multiple automotive customers throughout the region, including Nissan, GM, Ford, Adient, Nissan Trading Corporation, and Stellantis. The operation manages a large transportation network and plays a critical role in ensuring freight is delivered safely, efficiently, and on time to support customer production requirements.

Shift Available

3rd Shift | Six-Day Operation

• Sunday Night through Friday Morning
• 9:00 PM - 6:00 AM CST
• Friday nights required when customer production is running
• Position participates in the attendance bonus program, which typically includes two weekends per month

Responsibilities

• Coordinate daily route activity to ensure on-time pickups and deliveries.
• Serve as the primary point of contact for drivers, customers, and internal operational teams during the overnight shift.
• Monitor route performance and address service issues, delays, and customer concerns.
• Support end-of-shift activities for approximately 15 drivers and coordinate the startup of roughly 30 routes for the following day.
• Communicate load status, route changes, and operational updates to drivers and customer representatives.
• Investigate transportation issues and implement corrective actions as needed.
• Maintain accurate operational records, reports, and transportation documentation.
• Monitor performance metrics and ensure customer service expectations are met.
• Ensure compliance with company policies, DOT regulations, and safety standards.
• Coach and support drivers while addressing operational, attendance, and performance concerns.
• Collaborate with dispatch, leadership, and customer teams to ensure smooth daily operations.
• Make sound operational decisions independently in a fast-paced environment.

Qualifications

• 1-3+ years of experience in transportation, dispatch, logistics, warehousing, or distribution.
• Strong problem-solving and decision-making abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong communication and customer service skills.
• Excellent organizational skills and attention to detail.
• Proficiency with Microsoft Office, including Excel and Outlook.
• Ability to work independently while supporting a large driver population.
• Dependable attendance and flexibility to support a six-day operation.