Sr Route Supervisor

Universal Logistics; Smyrna (TN); On-site; USD 50,000 - 65,000; Full time

Job summary

Universal Logistics is seeking a Sr Route Supervisor in Smyrna, TN. This role involves leading daily dispatch operations, coordinating routes, and communicating between drivers and customers.

The ideal candidate has experience in logistics and strong problem-solving skills. Join us and be part of a dynamic team that values efficiency and customer service.

Qualifications

• 0–3+ years in dispatch, logistics, manufacturing, or distribution.
• Clear, professional written and verbal communication skills.
• Strong problem-solving, analytical, and attention-to-detail skills.

Responsibilities

• Lead daily dispatch: Coordinate routes and assign drivers.
• Serve as primary point of contact for drivers and customers.
• Track inbound/outbound loads and escalate risks.

Skills

Dispatch experience

Logistics knowledge

Problem-solving skills

Analytical skills

Communication skills

Education

Bachelor’s degree

Tools

TMS/dispatch tools

Excel

Dashboards

Job description

## Sr Route SupervisorApplylocations: UD-SMYRNA, TNtime type: Full timeposted on: Posted Todayjob requisition id: JR126611Are you looking to join a dynamic team that provides its people with the tools to be successfull and opportunities to grow? Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains. Universal has immediate career opportunities in your area. Apply today to become part of the Universal team!Universal Dedicated, Inc., a subsidiary of Universal Logistics Holdings, Inc., is a leading provider of asset‐based and asset‐light logistics solutions across North America. Our teams leverage industry expertise and advanced technology to deliver customized transportation and supply‐chain services that drive efficiency, accuracy, and value for our customers.Our operation is based in Ankeny, IA and supports**John Deere.**We play a critical role in their inbound and outbound transportation network by managing daily dispatch, driver coordination, material flow and real‐time issue resolution.**Shifts Available:***3rd shift: 9:00 PM-6:00 AM, Sunday-Friday***Responsibilities will include but not be limited to:*** **Lead daily dispatch**: Coordinate routes, assign drivers, and monitor the movement of freight to meet service windows and customer KPIs.* **Be the communication hub**: Serve as the primary point of contact for drivers, the customer, and warehouse teams; provide timely updates on exceptions and ETAs.* **Manage material flow**: Track inbound/outbound loads, reconcile discrepancies, and escalate risks to maintain on‐time performance.* **Ensure safety and compliance**: Reinforce company policies and DOT/OSHA standards; address infractions and coach for improvement.* **Optimize resources**: Build driver and equipment schedules; balance workloads to maximize productivity and control costs.* **Problem‐solve in real time**: Triage service issues (breakdowns, delays, accessorials), initiate corrective actions, and document incidents accurately.* **Report and improve**: Maintain precise operational records (manifests, logs, metrics) and contribute ideas to improve on‐time service, quality, and cost.**The ideal candidate should possess the following:*** 0–3+ years in dispatch, logistics, manufacturing, or distribution (transportation/route coordination experience a plus).* Bachelor’s degree preferred (not required).* Clear, professional written and verbal communication skills.* Strong problem‐solving, analytical, and attention‐to‐detail skills.* Proven ability to multitask and stay organized in a fast‐paced environment.* Leadership mindset with the ability to coach and support front‐line teams.* Working knowledge of TMS/dispatch tools, basic Excel/Sheets, and comfort with dashboards and KPIs.