Route Service Merchandiser

GENDA Americas; Moses Lake (WA); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Sign-on bonus

Company vehicle provided

Life insurance

Disability coverage

401(k) + company match

Paid time off

Paid holidays

Pregnancy leave (partially paid)

Flexible hours

Job summary

GENDA Americas is seeking a Retail Merchandiser to service amusement machines across our locations. You will drive our company vehicle, clean machines, merchandise products, and ensure playability by accurate counts.

The role requires reliable self-management, basic math, mechanical aptitude, and a valid driver’s license. Japanese language skills are strongly preferred, with a potential language differential; a sign-on bonus applies for eligible new hires.

Qualifications

• Must be at least 18 years old with a valid driver's license.
• Retail merchandiser should have strong general mathematical skills.
• Mechanical aptitude with ability to perform basic machine repair strongly preferred.
• Efficient at managing a workload with minimal supervision.
• Cell phone and basic computer skills required, including texting, email, and using company iPhone apps.
• Solid organization skills in managing paperwork, tools, parts, etc.
• Pre-employment motor vehicle record check, criminal background check and 4 panel drug screen required.

Responsibilities

• Drive the company vehicle to located on a designated route each day.
• Clean amusement machines inside and out, including cranes and video games.
• Merchandise products in machines to look visually appealing and ready to play; count pieces for playability.
• Collect cash, coins and tokens; may prepare a daily deposit.
• Troubleshoot and fix machine issues with Tech Support as needed.
• Account for the security of money, machines and merchandise on the route.
• Establish and maintain professional relationships with locations and staff.
• Maintain detailed records of meter readings.
• Overnight travel required 1–2 times per month during the week.
• Assist other Field staff with installing/removing equipment as needed.
• Japanese language skills strongly preferred to support initiatives.

Skills

Driver's license

Mathematical skills

Mechanical aptitude

Independent work

Tech literacy

Organizational skills

Japanese language

Job description

GENDA Americas, is the leading amusement vending service with 55,000+ machines in 15,000+ locations nationwide. We are seeking a passionate merchandiser who thrives independently and delivers results.

***Join Our Team and Earn a $1,000 Sign-On Bonus!Sign-on bonus available for eligible new hires only. Bonus will be paid after 90 days of continuous employment, provided the employee remains actively employed and in good standing on the payment date. Applicable taxes will be withheld.

Our motto is “Clean, Full and Working,” which means as a Retail Merchandiser you will:

• Drive your company vehicle to several locations on a designated route each day
• Clean amusement machines inside and out – this includes cranes, gumball machines and video games
• Merchandise the product in the machine to make sure it is visually appealing and ready to be played. Counting the number of pieces in the machine is critical for playability
• Collect cash, coin and tokens from machines. You may also be responsible for preparing a daily deposit of monies collected
• Troubleshoot and fix issues the machine may be having and utilize Tech Support as needed
• Account for the security of all money, machines, and merchandise on the route
• Establish and maintain professional relationship with locations and staff
• Detailed record keeping of all meters
• Overnight travel required 1 - 2 per month during the week
• Occasionally you may need to support other Field staff with installing and removing equipment from locations

Japanese language skills strongly preferred in order to communicate with Japanese-speaking leadership to support ongoing field initiatives, including Route AI, product testing, and merchandising analysis programs

Employees who demonstrate fluent Japanese proficiency and actively utilize it in role-related business communication may be eligible for a $2.40/hour language differential, based on business need and assignment scope

Qualifications and Experience:

• Must be at least 18 years of age with a valid driver's license
• Retail merchandiser should have strong general mathematical skills
• Mechanical aptitude with ability to perform basic machine repair strongly preferred
• Efficient at managing a workload with minimal supervision
• Cell phone and basic computer skills required, including ability to text, email, and use a variety of apps on your company iPhone
• Solid organization skills in managing paperwork, tools, parts, etc.
• Successfully pass a pre-employment motor vehicle record check, criminal background check and 4 panel drug screen
• Company vehicle will be provided to facilitate the completion of your job duties
• Life insurance and disability coverage
• 401(k) + company match
• Paid time off including vacation, sick pay & paid holidays
• Partially paid pregnancy disability leave
• Flexible hours

GENDA Americas is the North American hub ofGENDA , a global leader in amusement and entertainment. Our mission is simple: to create joy, deliver value, and strengthen communities by investing in and growing leading entertainment brands across Canada and USA. GENDA Americas companies include:

• Kiddleton: Bringing kawaii-inspired claw machines and IP-driven prizes to arcades, high-traffic entertainment venues, and retail locations across the U.S. and Canada.
• Player One Amusement Group (P1AG): One of North America’s leading arcade operators and amusement solutions providers, offering revenue-share partnerships, new game distribution, and route operations.
• National Entertainment Network (NEN): The largest amusement vending operator in the U.S., delivering crane machines, kiddie rides, and bulk vending across thousands of retail locations.
• Enterrium: Schaumburg's premier entertainment hub, where modern dining meets classic arcade thrills. Experience the thrill of bowling on our eight boutique lanes, or gather friends and family for private events in our stylish, upscale venue.
• Barberio: A long-standing leader in amusement and jukebox operations, expanding entertainment offerings in community spaces.

We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.

Employment is contingent upon the candidate’s authorization to work in the United States; the company participates in E-Verify. The Company does not provide visa sponsorship.

Offers of employment may be contingent upon the successful completion of background checks and/or other pre-employment requirements, in accordance with applicable federal, state, and local laws.

Applicants requiring a reasonable accommodation to participate in the application or interview process should notify the Company.