Route Service Manager: Lead Client Relations & Fleet Ops

ADP, Inc.; Kansas City (MO); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

401(k) with company match

Paid vacation

Job summary

Ace Imagewear is seeking a Service Manager in Kansas City, MO to lead a team of Customer Service Representatives and manage key client relationships. You’ll oversee a portion of the delivery fleet, drive service excellence, and mentor staff to improve performance.

The role focuses on customer satisfaction, team development, and operational efficiency, with a competitive salary and benefits. This is an in-person position located in Kansas City.

Qualifications

• 2–5 years of supervisory or management experience preferred.
• Strong organizational and follow-up skills.
• Excellent communication skills—verbal and written.
• Ability to build rapport with clients and team members.
• Proficiency in standard office software (Microsoft Office, etc.).

Responsibilities

• Oversee client accounts and ensure exceptional service and issue resolution.
• Lead, coach, and mentor a team of 2–5 CSRs with performance management.
• Coordinate daily operations of the delivery fleet for timely service.

Skills

Team leadership

Communication

Organizational skills

Microsoft Office

Client relationship

Tools

Microsoft Office

Job description

Ace Imagewear is seeking a Service Manager in Kansas City, MO to lead a team of Customer Service Representatives and manage key client relationships. You’ll oversee a portion of the delivery fleet, drive service excellence, and mentor staff to improve performance.

The role focuses on customer satisfaction, team development, and operational efficiency, with a competitive salary and benefits. This is an in-person position located in Kansas City.