ROUTE SERVICE MANAGER

ADP, Inc.; Kansas City (MO); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

401(k) with company match

Paid vacation

Job summary

Ace Imagewear is seeking a Service Manager in Kansas City, MO to lead a team of Customer Service Representatives and manage key client relationships. You’ll oversee a portion of the delivery fleet, drive service excellence, and mentor staff to improve performance.

The role focuses on customer satisfaction, team development, and operational efficiency, with a competitive salary and benefits. This is an in-person position located in Kansas City.

Qualifications

• 2–5 years of supervisory or management experience preferred.
• Strong organizational and follow-up skills.
• Excellent communication skills—verbal and written.
• Ability to build rapport with clients and team members.
• Proficiency in standard office software (Microsoft Office, etc.).

Responsibilities

• Oversee client accounts and ensure exceptional service and issue resolution.
• Lead, coach, and mentor a team of 2–5 CSRs with performance management.
• Coordinate daily operations of the delivery fleet for timely service.

Skills

Team leadership

Communication

Organizational skills

Microsoft Office

Client relationship

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

ROUTE SERVICE MANAGER

Full Time Kansas City, MO, US

30+ days ago Requisition ID: 1004

Salary Range: $60,000.00 To $70,000.00 Annually

Ready to Lead, Grow, and Make an Impact? Join a Company Where Your Leadership Truly Matters!

Ace Imagewear is a family-owned uniform rental company with nearly 90 years of experience serving businesses across the greater Kansas City Metropolitan area. We take pride in delivering reliable, customer-focused service and building strong, lasting relationships with our clients.

As we continue to grow, we’re looking for a dedicated Service Manager to join our team—a motivated leader who thrives on building trust, developing others, and driving operational excellence.

Position Overview:

Reporting to the Service Director, the Service Manager will lead a team of Customer Service Representatives (CSRs), manage key client relationships, and oversee a portion of our delivery fleet. This is a hands-on leadership role focused on customer satisfaction, team performance, and service efficiency.

Key Responsibilities:

• Customer Relationship Management: Oversee a portfolio of client accounts, ensuring exceptional service and prompt resolution of issues. Lead, coach, and support a team of 2–5 CSRs; provide ongoing training, mentorship, and performance management.
• Fleet Oversight: Coordinate daily operations of assigned vehicles and drivers to ensure timely and efficient service delivery.

What We’re Looking For:

• 2–5 years of supervisory or management experience preferred (but not required)
• Strong organizational and follow-up skills
• Self-motivated, goal-oriented, and committed to continuous improvement
• Excellent communication skills—both verbal and written
• Ability to build rapport with team members, customers, and colleagues
• Proficiency in standard office software (Microsoft Office, etc.)
• A collaborative, solutions-focused mindset

What We Offer:

• Competitive base salary with commission and bonus opportunities
• Medical, dental, and vision insurance
• Life insurance and long-term disability coverage
• 401(k) with company match and profit sharing
• Paid vacation and time off
• Opportunities for growth and advancement

Work location: in person