Route Service Leader: Driver Training & Sales Growth

Metropolitan Linen Service Corp; Haverhill (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Metropolitan Linen Services in Haverhill, MA is seeking a Route Service Supervisor to train and lead our Route Service Representatives, improve route performance and customer satisfaction. You will focus on coaching, upselling, and ensuring service standards across the route, with a hands-on management style and strong collaboration with Customer Service.

This full-time role requires a valid driver's license and the ability to conduct ride-alongs; prior supervisory or route service experience is

Qualifications

• Previous supervisory, route service, delivery, or customer service experience preferred.
• Strong leadership and coaching skills.
• Ability to hold employees accountable while helping them improve.
• Sales-minded with ability to coach employees on upselling.

Responsibilities

• Train and onboard Route Service Representatives on policies, safety, customer service, and route management.
• Conduct ride-alongs and monitor RSR performance.
• Provide coaching and retraining for service issues or performance concerns.
• Identify improvement areas and work with RSRs to enhance performance.
• Monitor attendance and ensure service expectations are met.

Skills

Leadership

Coaching

Customer service

Upselling

Communication

Time management

Job description

Metropolitan Linen Services in Haverhill, MA is seeking a Route Service Supervisor to train and lead our Route Service Representatives, improve route performance and customer satisfaction. You will focus on coaching, upselling, and ensuring service standards across the route, with a hands-on management style and strong collaboration with Customer Service.

This full-time role requires a valid driver's license and the ability to conduct ride-alongs; prior supervisory or route service experience is