Route Sales Representative

Farmer Brothers; Chico (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Farmer Brothers in Chico, CA is seeking a Route Sales Representative to service customers, deliver coffee, tea, and related products, and keep beverage stations stocked to standard.

You will grow route sales by adding new accounts, expanding orders, and participating in promotions while maintaining excellent customer service and accurate invoicing.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years of route delivery experience in B2B.
• Ability to lift 75 lbs frequently and 100 lbs occasionally.
• Clean driving record and knowledge of the foodservice industry.

Responsibilities

• Deliver, replenish, and rotate beverage station products on each call.
• Achieve revenue plan through new accounts and upselling on existing accounts.
• Manage invoices, inventory, and collections daily.
• Maintain equipment and perform daily Cup Quality Check.
• Provide excellent customer service and build rapport with customers.
• Collaborate on promotions and pricing actions to grow the route.

Skills

Customer service

Sales

Active listening

Communication

Problem solving

Time management

Building rapport

Education

High School Diploma

Job description

Farmer Brothers has an exciting opportunity for a Route Sales Representative. The Route Sales Representative is responsible for providing great service to our customers by ensuring customers are in-stock, serviced as scheduled, and that the beverage station is set to standard. This role sells and delivers coffee, tea, and related products to our customers. The RSR is responsible for growing assigned route sales by securing new customers, growing existing customer sales through selling incremental category and products, and retaining existing customers.ResponsibilitiesAchieves the assigned revenue plan for the route, through a combination of gaining new customers, increasing products and categories sold at existing customers, executing pricing actions, and retaining current customers.Ensures all customers on a daily set schedule receive delivery and service as required.Targets a minimum of 1 prospective call per day (5 weekly) and securing a minimum of two new qualifying accounts per quarter (8 annually).Participates in all regional and company promotions.Responsible for increasing Revenue per Stop through identifying and closing distribution voids on core products, executing seasonal and LTO promotions, executing pricing actions, and ensuring the beverage station is set to standard.Delivers, replenishes, and rotates beverage station products on each call.Ensure the equipment is clean and in working order, executing a minimum of one CQC (Cup Quality Check) per day.Executes the “The Farmer Brothers Way to Sell” call process, including recapping for the customer all services provided and presenting business building initiatives.The RSR is responsible for resolving and/or escalating customer issues quickly and ensuring customer satisfaction.Manages invoices, inventory, and collections daily.Accountable for retaining existing customers on the route through great service and building customer trust.Compensation:This position offers the best of both worlds: a competitive union-negotiated base rate and a monthly commission incentive tied to Net Sales Volume (NSV). With a strong foundation and performance-based earnings, you'll have the opportunity to maximize your income each month.Education & ExperienceHigh School Diploma or equivalent.2+ years of route delivery experience in a related customer service business-to- business field.Personal & Professional SkillsetsMechanical aptitude with company hardware and software products.Ability to lift 75 lbs. frequently and 100 lbs. occasionally.Ability to lift and carry products weighing up to 50 lbs.Knowledge of foodservice industry.A clean and good driving record.Proficient in assessing customer needs.Fully supports and stands behind business goals.Readily identifies issues, problems or opportunities.Is aware of impact self has on others.Uses active listening and communicates effectively with customers or management.Identifies new opportunities and proactively works to grow the business.Builds rapport and cooperative relationships with customers.Uses sound business judgement.Decision MakingCollaborationStrong CommunicationActive Listening SkillsIndependentProactivePlanning and Acting Strategically