Route Relief Driver: Service, Upsell & Customer Care

Alsco Uniforms; Reno (NV); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

401K with Company Match

Medical, Dental, Vision, and FSA/HSA

Life Insurance, Disability Insurance

Vacation, Sick Time, Holidays

EAP

Job summary

Alsco Uniforms in Reno, Nevada is seeking a Route Relief Utility Driver to support the Service Department by delivering and picking up linens, maintaining route records, and providing outstanding customer service. You will report to the District Manager and work full-time on assigned routes.

Responsibilities include upselling services, following SOPs, handling customer payments, and collaborating with service, sales, and operations teams.

Qualifications

• Must have a valid Driver's License; CDL when applicable; be 21+.
• Driving record free of chargeable accidents or violations.
• Excellent verbal and written English communication; able to follow directions.
• Two years of relevant experience in sales, customer service, delivery, or public-facing work.

Responsibilities

• Deliver products and pick up soiled linens on assigned routes safely and on time.
• Provide outstanding customer service to build loyalty and strong relationships.
• Communicate with decision-makers and proactively resolve service concerns.
• Follow Service SOPs for installations, deliveries, and account management.
• Maintain accurate inventories, route books, and customer files.
• Handle customer payments, credits, and change orders accurately.
• Monitor accounts and report customer feedback or competitive activity.
• Upsell services, promote products, and refer leads to Sales.
• Conduct daily vehicle inspections and maintain truck cleanliness.
• Load/unload products and move carts up to 500 lbs. and lift up to 75 lbs.
• Ensure compliance with company policies, safety standards, and dress code.
• Collaborate with service, sales, and operations teams as a reliable relief driver.

Skills

Customer service

Delivery

Sales support

Public facing work

Job description

Alsco Uniforms in Reno, Nevada is seeking a Route Relief Utility Driver to support the Service Department by delivering and picking up linens, maintaining route records, and providing outstanding customer service. You will report to the District Manager and work full-time on assigned routes.

Responsibilities include upselling services, following SOPs, handling customer payments, and collaborating with service, sales, and operations teams.