Route Relief Driver: Customer Service & Delivery

Alsco Uniforms; Rapid City (SD); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401 K Plan with Company Match

Medical, Dental, Vision, and FSA/HSA

Life Insurance, Disability Insurance

Vacation, Sick Time, Holidays

Employee Assistance Program (EAP)

Job summary

Alsco Uniforms in Rapid City, SD is seeking a Route Relief Utility Driver. This non-exempt role supports the service department by delivering and picking up linens, providing exceptional customer service, and upselling services on assigned routes.

You will work under the District Manager and collaborate with service, sales, and operations teams to maintain route integrity, drive safety, and ensure timely deliveries while following SOPs and maintaining accurate records.

Qualifications

• Valid driver's license and CDL when applicable; must be 21+.
• Driving record free of chargeable accidents, speeding, safety or other violations.
• Two years of relevant experience in sales, customer service, delivery, or public facing work.
• Excellent verbal and written communication skills in English.

Responsibilities

• Deliver products and pick up soiled linens on assigned routes safely and on time.
• Provide outstanding customer service to build loyalty and strong relationships.
• Communicate with decision-makers and proactively resolve service concerns.
• Follow Service SOPs for installations, deliveries, and account management.
• Maintain accurate inventories, route books, and customer files.
• Handle customer payments, credits, and change orders accurately.
• Monitor accounts and report customer feedback or competitive activity.
• Upsell services, promote products, and refer leads to Sales.
• Conduct daily vehicle inspections and maintain truck cleanliness.
• Load/unload products and move carts up to 500 lbs. and lift up to 75 lbs.
• Ensure compliance with company policies, safety standards, and dress code.
• Collaborate with service, sales, and operations teams as a reliable relief driver.

Skills

Driver's license

CDL when applicable

Communication

Public facing work

Job description

Alsco Uniforms in Rapid City, SD is seeking a Route Relief Utility Driver. This non-exempt role supports the service department by delivering and picking up linens, providing exceptional customer service, and upselling services on assigned routes.

You will work under the District Manager and collaborate with service, sales, and operations teams to maintain route integrity, drive safety, and ensure timely deliveries while following SOPs and maintaining accurate records.