Relief Route Driver — Customer Service & Upsell Pro

Alsco Inc.

Rapid City (SD)

Hybrid

USD 36,000 - 48,000

Full time

5 days ago

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Benefits offered by this job

401 K Plan with Company Match

Medical, Dental, Vision, and FSA/HSA

Life Insurance

Disability Insurance

Vacation, Sick Time, Holidays

Employee Assistance Program (EAP)

Job summary

Alsco Uniforms in Rapid City, SD is seeking a Route Relief Utility Driver to support service departments by delivering products, picking up soiled linens, and maintaining strong customer relationships. This full-time, non-exempt role reports to the District Manager and requires the ability to lift up to 75 lbs and move heavy carts.

You will collaborate with service, sales, and operations teams to ensure service excellence.

Qualifications

Two years of relevant experience in sales, customer service, delivery, or public facing work.

Responsibilities

Deliver products and pick up soiled linens on assigned routes safely and on time.
Provide outstanding customer service to build loyalty and strong relationships.
Communicate with decision-makers and proactively resolve service concerns.
Follow Service SOPs for installations, deliveries, and account management.
Maintain accurate inventories, route books, and customer files.
Handle customer payments, credits, and change orders accurately.
Monitor accounts and report customer feedback or competitive activity.
Upsell services, promote products, and refer leads to Sales.
Conduct daily vehicle inspections and maintain truck cleanliness.
Load/unload products and move carts up to 500 lbs. and lift up to 75 lbs.
Ensure compliance with company policies, safety standards, and dress code.
Collaborate with service, sales, and operations teams as a reliable relief driver.