Route Relief Driver: Customer-Focused Delivery & Service

Alsco Uniforms; Roanoke (VA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401 K Plan with Company Match

Medical, Dental, Vision, and FSA/HSA

Life Insurance, Disability Insurance

Job summary

Alsco Uniforms is seeking a Route Relief Utility Driver in Roanoke, VA. You will deliver and pick up linens, maintain routes, and provide exceptional customer service while supporting Sales and Service teams. The role requires driving with safety, accurate records, and timely communication with customers.

Two years of related experience and a valid driver's license are required; CDL if applicable. The position is non-exempt and reports to the District Manager. Competitive benefits are offered.

Qualifications

• Two years of relevant experience in sales, customer service, delivery, or public facing work.
• Have and maintain a valid Driver's License, CDL when applicable, and be 21 years or older.
• Maintain a driving record free of chargeable accidents, speeding, safety or other violations.
• Excellent verbal and written communication skills in English.

Responsibilities

• Deliver products and pick up soiled linens on assigned routes safely and on time.
• Provide outstanding customer service to build loyalty and strong relationships.
• Communicate with decision-makers and proactively resolve service concerns.
• Follow Service SOPs for installations, deliveries, and account management.
• Maintain accurate inventories, route books, and customer files.
• Handle customer payments, credits, and change orders accurately.
• Monitor accounts and report customer feedback or competitive activity.
• Upsell services, promote products, and refer leads to Sales.
• Conduct daily vehicle inspections and maintain truck cleanliness.
• Load/unload products and move carts up to 500 lbs. and lift up to 75 lbs.
• Ensure compliance with company policies, safety standards, and dress code.
• Collaborate with service, sales, and operations teams as a reliable relief driver.

Skills

Customer service

Communication

Valid Driver's License

Job description

Alsco Uniforms is seeking a Route Relief Utility Driver in Roanoke, VA. You will deliver and pick up linens, maintain routes, and provide exceptional customer service while supporting Sales and Service teams. The role requires driving with safety, accurate records, and timely communication with customers.

Two years of related experience and a valid driver's license are required; CDL if applicable. The position is non-exempt and reports to the District Manager. Competitive benefits are offered.