Route Relief & Customer Growth Specialist

New System Laundry LLC; Kent (WA); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Competitive starting pay

Training provided

On-call weekend coverage

Job summary

New System Laundry LLC is seeking a Route Service Representative – Route Relief in Kent, WA to support customer success and drive account growth. You will handle route deliveries, build trusted customer relationships, and identify opportunities to improve service while maintaining accurate route documentation.

The role emphasizes proactive customer care, problem-solving, and effective communication, with training provided for box truck operations. Weekend on-call coverage is part of the schedule.

Qualifications

• Strong customer service and communication skills required.
• Sales-minded without being pushy; relationship selling matters here.
• Ability to lift, push, and pull up to 50 lbs repeatedly.
• Background check and drug screening required for fleet drivers.

Responsibilities

• Build strong, professional relationships with customers and become a trusted point of contact.
• Proactively check in with customers to ensure they have what they need and are happy with service.
• Resolve service concerns quickly and professionally own the issue and help find solutions.
• Communicate clearly and professionally while representing New System at every stop.
• Identify opportunities to improve customer service and recommend products that genuinely help customers operate better.

Skills

Customer service

Relationship building

Communication

Sales-minded

Problem solving

Tools

Mobile apps

Job description

New System Laundry LLC is seeking a Route Service Representative – Route Relief in Kent, WA to support customer success and drive account growth. You will handle route deliveries, build trusted customer relationships, and identify opportunities to improve service while maintaining accurate route documentation.

The role emphasizes proactive customer care, problem-solving, and effective communication, with training provided for box truck operations. Weekend on-call coverage is part of the schedule.