Route Operations Leader

Rumpke Waste & Recycling; Mansfield (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Rumpke Waste & Recycling in Mansfield, OH is seeking a Route Manager to lead a team of route supervisors and drivers, ensuring safe, dependable service to customers. You’ll hire, train, coach, and evaluate staff, dispatch daily routes, and monitor productivity and safety to meet or exceed company standards.

This role requires a valid Class B CDL and DOT compliance, with flexibility for weekends and holidays, plus strong map-reading skills and customer service mindset.

Qualifications

• Excellent verbal and written communication skills essential for coordinating drivers and customers.
• Customer service experience to address issues and maintain service quality.
• Knowledge of local area and ability to read maps for efficient routing.
• Ability to work independently, make decisions, and resolve problems.
• Flexibility to work weekends/holidays and respond to operational needs by phone.

Responsibilities

• Oversee personnel needs of the line of business to ensure an adequately trained workforce to meet collection requirements is maintained.
• Manage the daily activities and performance of route supervisors and drivers.
• Train and direct employees to improve their overall performance.
• Dispatch daily assignments as needed.
• Monitor and enforce quality and safety standards and ensures all compliance goals are met or exceeded.
• Ensure completion of daily routes and ensures that all productivity goals are met or exceeded.
• Maintain and check daily route sheets and routes new customers.
• Perform and conduct performance evaluations, monitor and tracks employee attendance, complete disciplinary actions/meetings and all other required documentation relating to performance management.
• Maintain proper records and files including all compliance and personnel records.
• Perform and monitor driver observations and vehicle inspections to ensure safety and procedures are being followed.
• Plan, distribute, monitor, and follow up on daily route assignments to ensure customers are serviced per company standards and agreements.
• Approve and monitor driver time and attendance, minimizing overtime and ensuring drivers do not exceed limits established by regulatory agencies (i.e., 60-hour rule).
• Monitor productivity, service, and safety targets for each route and driver.
• Ensure that drivers comply with regulatory agencies (i.e., DOT physicals, drug tests, etc.).
• Conduct investigations for accidents, injuries, and property damage claims.
• Participate in regular P & L reviews to ensure that budgets are met.
• Manage budget for the line of business.
• Maintain a positive work atmosphere by performing and communicating in a manner that promotes good relationships with employees, co-workers, and management.
• Perform all duties in a safe manner in compliance with all local, state, and federal regulations and company policies.
• Perform other duties as assigned; may fill in during the absence of other supervisors/office employees or drivers.

Skills

Verbal & written communication

Customer service

Map reading / area knowledge

Independent problem solving

Flexible schedule

Education

Class B CDL required

Tools

AS400

Windows / MS Office

Job description

Rumpke Waste & Recycling in Mansfield, OH is seeking a Route Manager to lead a team of route supervisors and drivers, ensuring safe, dependable service to customers. You’ll hire, train, coach, and evaluate staff, dispatch daily routes, and monitor productivity and safety to meet or exceed company standards.

This role requires a valid Class B CDL and DOT compliance, with flexibility for weekends and holidays, plus strong map-reading skills and customer service mindset.