Route Growth Leader: Service Delivery & Team Coaching

ImageFIRST; High Point (NC); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Weekly pay

Medical, Dental, Vision

Pet, Legal, and Hospital Indemnity Ins

401k (match)

Paid Time Off Package

Paid Parental Leave

Tuition Reimbursement

Referral Program

Great company culture

Collaborative team environment

Job summary

ImageFIRST, founded in 1967, is seeking a District Service Manager in North Carolina to oversee routes, grow revenue, and develop customer relationships within the healthcare linen service.

You will hire and coach service personnel, ensure compliance, manage route logistics, and maintain maintenance on company trucks, with a compensation package including salary, car allowance and benefits.

Qualifications

• Bachelor’s Degree or equivalent managerial experience.
• 4+ years of route management experience.
• Clean driving record and strong ethical standards.
• Valid Driver's License at time of hire.
• Valid DOT medical certification or obtain one within designated timeframe.
• Occasionally covers delivery routes; DOT eligibility and ability to operate company vehicles.
• Exceptional customer service, communication, and leadership skills.
• Ability to analyze sales opportunities and assess customer needs.
• Experience developing route structures for new and expanding accounts.
• Strong organizational, problem-solving and conflict management abilities.
• Proficiency in interpreting reports and performance metrics.
• High energy with the ability to multi-task and work independently.

Responsibilities

• Hire, train, develop, and coach service personnel.
• Promote a culture aligned with company goals, values, safety, and empowerment.
• Oversee daily execution of service routes and customer interactions.
• Manage route logistics, including routing of accounts and merchandise control.
• Monitor and coach route performance through daily check-ins.
• Ensure compliance with service and quality standards.
• Maintain and grow recurring revenue streams.
• Execute business plans for renewing, expanding, and developing route business.
• Ensure completion of quarterly customer contacts and audits.
• Identify and implement account improvements with new products and services.
• Ensure training and certification in all compliance areas.
• Manage daily account functions (audits, scrub counts, reconciliations, etc.).
• Oversee invoice accuracy, reconciliation, and reporting.
• Maintain adherence to all policies, guidelines, and external compliance standards.
• Schedule and manage routine maintenance on company trucks.
• Maintain truck maintenance logs and ensure operational readiness

Skills

Customer service

Leadership

Communication

Sales opportunity analysis

Education

Bachelor’s Degree or equivalent managerial experience

Job description

ImageFIRST, founded in 1967, is seeking a District Service Manager in North Carolina to oversee routes, grow revenue, and develop customer relationships within the healthcare linen service.

You will hire and coach service personnel, ensure compliance, manage route logistics, and maintain maintenance on company trucks, with a compensation package including salary, car allowance and benefits.