District Service Manager: Growth & Route Leadership

ImageFIRST Healthcare Laundry Specialists; Bakertown (NC); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Weekly pay

Medical coverage

Dental coverage

Vision coverage

401k match

Paid time off

Parental leave

Tuition reimbursement

Referral program

Great company culture

Collaborative team

Job summary

ImageFIRST Healthcare Laundry Specialists is seeking a District Service Manager to lead multiple routes, manage growth opportunities, and drive customer satisfaction within our healthcare-focused laundry network.

You will oversee daily service operations, route logistics, and performance coaching, while ensuring compliance and strong partner relations. This role requires leadership, strong communication, and DOT-ready credentials to support our field operations.

Qualifications

• Bachelor's Degree or equivalent managerial experience.
• 4+ years of route management experience.
• Clean driving record and strong ethical standards.
• Must possess a valid Driver's License at the time of hire.
• Must possess a valid DOT medical certification or obtain one within designated timeframe.
• This role may cover delivery routes; meet DOT eligibility and operate company vehicles as needed.
• Exceptional customer service, communication, and leadership skills.
• Ability to analyze sales opportunities and assess customer needs.
• Experience developing route structures for new and expanding accounts.
• Strong organizational, problem-solving, and conflict management abilities.
• Proficiency in interpreting reports and performance metrics.
• High energy with the ability to multi-task and work independently.

Responsibilities

• Hire, train, develop, and coach service personnel.
• Promote a culture aligned with company goals, values, safety, and empowerment.
• Support route, sales, and administrative personnel.
• Oversee daily execution of service routes and customer interactions.
• Manage route logistics, including routing of accounts and merchandise control.
• Monitor and coach route performance through daily check-ins.
• Ensure compliance with service and quality standards.
• Maintain and grow recurring revenue streams.
• Execute business plans for renewing, expanding, and developing route business.
• Ensure completion of quarterly customer contacts and audits.
• Identify and implement account improvements with new products and services.
• Ensure training and certification in all compliance areas.
• Manage daily account functions (audits, scrub counts, reconciliations, etc.).
• Oversee invoice accuracy, reconciliation, and reporting.
• Maintain adherence to all policies, guidelines, and external compliance standards.
• Schedule and manage routine maintenance on company trucks.
• Maintain truck maintenance logs and ensure operational readiness

Skills

Route management

Leadership

Customer service

Sales analysis

Team development

Problem solving

Operations oversight

Education

Bachelor's Degree or equivalent managerial experience

Job description

ImageFIRST Healthcare Laundry Specialists is seeking a District Service Manager to lead multiple routes, manage growth opportunities, and drive customer satisfaction within our healthcare-focused laundry network.

You will oversee daily service operations, route logistics, and performance coaching, while ensuring compliance and strong partner relations. This role requires leadership, strong communication, and DOT-ready credentials to support our field operations.