Route Field Service Technician

ZipRecruiter; Indianapolis (IN); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in on-premise entertainment is seeking a Route Field Service Technician to manage equipment installations and repairs. This role involves driving to various customer locations, ensuring high-quality service, and maintaining equipment. The ideal candidate will have a strong technical background, excellent customer relations skills, and the ability to work flexible hours, including weekends and holidays. Join a family-oriented business that values its employees and offers competitive benefits.

Benefits

Medical, Dental, and Vision plans

401(k) with 4% company match

Stock Ownership

Company car

Paid time off

Paid volunteer time

Company-paid STD/LTD insurance

Qualifications

• Field service experience required.
• Valid driver's license and clean Motor Vehicle Record needed.
• Minimum age of 21 years due to customer entry restrictions.

Responsibilities

• Repair and install amusement-related equipment.
• Respond to service calls at customer locations.
• Drive company vehicle to assigned locations.

Skills

Technical Repair

Mechanical Aptitude

Customer Relations

Math Skills

Tools

Hand Tools

Computer Repair

Audio/Visual Equipment

Electronics

Job description

Job Description

The Route Field Service Technician acts as a liaison between Shaffer and its assigned locations/customers, responsible for customer relations, equipment installations, and repairs. Our customers range from bars and clubs to restaurants and bowling alleys. At Shaffer, our technicians enjoy a strong camaraderie and take pride in their work. A valid Non-CDL Driver's License and Motor Vehicle Record check are required.

What will your day look like as a Service Technician?

• Repair and install arcade games, pool tables, dart boards, and other amusement-related equipment
• Respond to service calls onsite at customer locations (bars, restaurants, family entertainment centers)
• Drive a company-owned vehicle to assigned customer locations on a designated route
• Install TVs, monitors, digital jukeboxes, A/V, and sound systems
• Troubleshoot, repair, and perform preventive maintenance on existing equipment
• Interact professionally and courteously with customers and colleagues
• Assist with collection of route location payments and customer payouts; must handle money and perform math calculations
• Maintain all ATMs on route

Normal work hours are Wed & Thurs 9am-11pm and Fri 9am-12am, with an hour meal break, along with rotating weekend and holiday on-call

Position Requirements

• Ability to use hand tools (drills, screwdrivers, etc.)
• Experience with technical repair: computer repair, arcade, audio/visual, ATMs, electronics, etc.
• Field service experience
• Ability to do math and handle money
• Mechanical aptitude
• Flexibility to work weekends and holidays as needed
• Valid driver’s license and clean Motor Vehicle Record
• Minimum age of 21 years (due to customer entry restrictions)
• Organized and punctual

Physical Requirements

• Lifting an average of 50 pounds
• Use of hand tools
• Crawling in confined spaces like ceilings and attics
• Climbing ladders
• Unloading equipment

Why Shaffer

Shaffer Entertainment, established 95 years ago, is a premier provider of on-premise entertainment including pool tables, dartboards, jukeboxes, and cranes. As a relationship-focused company, we have earned a superior reputation with major industry customers, vendors, and competitors. With a solid foundation and growth mindset, we've achieved significant growth in the last 5 years. Our success is rooted in our people, who have created a family-oriented, transparent, and caring environment. We value longevity, work/life balance, and pride in doing the job right. At Shaffer, we care deeply about our people and customers, living by our core values. We are a 5th-generation family business, owned by our employees, focused on continued success!

Benefits

• Health & Wellness: Medical, Dental, and Vision plans to prioritize your well-being
• Financial Security: Life insurance and 401(k) with 4% company match, plus access to financial advisors
• Stock Ownership – 100% employer-funded, at no cost to you
• Company car and iPhone
• Paid time off and holidays
• Paid volunteer time
• Company-paid STD/LTD insurance

Shaffer is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.