Field Service Technician Level II – Indianapolis, Indiana (copy)

K Group Companies; Indianapolis (IN); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading technology service provider in Indianapolis is looking for a Field Service Technician II. The role involves advanced skills in installation, project management, and customer training, along with mentoring junior technicians. Join a team-focused environment with competitive benefits and growth opportunities.

Benefits

Competitive salary based on experience

Bonus and commission programs

Paid Time Off (PTO) and Volunteer PTO

Employer-paid health, dental, and vision insurance

Disability insurance

401(k) with company contributions

Profit sharing opportunities

Qualifications

• Minimum 2 years in a construction trade.
• Knowledge of electricity (high/low voltage).
• Experience with fire, CCTV, intrusion, nurse call systems.

Responsibilities

• Lead and mentor Level 1 installers.
• Manage project and service tickets efficiently.
• Perform Factory Authorized Testing (FAT) before installation.

Skills

Communication

Leadership

Technical Skills

Job description

Field Service Technician Level II – Indianapolis, Indiana

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Overview: We are seeking a dedicated Field Service Technician II to join our team serving clients in Indianapolis, Indiana. This role involves performing responsibilities of a Level I installer while demonstrating advanced skills, certifications, and leadership abilities to lead installation teams. The technician will configure and program devices, oversee system commissioning, and provide customer training, ensuring high standards of installation and customer satisfaction.

Responsibilities:

• Perform all Level I installer duties following company documentation and standards.
• Manage project and service tickets efficiently, ensuring prompt updates.
• Understand project scopes and responsibilities, delivering quality results.
• Lead and mentor Level 1 installers, fostering a collaborative environment.
• Communicate effectively with project teams and clients.
• Work with nurse call, access, and surveillance systems.
• Pursue professional development, especially in leadership and communication.
• Perform Factory Authorized Testing (FAT) of products before installation.
• Configure systems and oversee successful commissioning.
• Accept additional duties as needed to support business operations.

Qualifications:

• Minimum 2 years in a construction trade.
• Knowledge of electricity (high/low voltage).
• Experience in the field from previous roles.
• Basic telecommunications and networking skills.
• Ability to read architectural drawings.
• Management/supervisor experience.
• Experience with service ticketing and project scope completion.
• Knowledge of fire, CCTV, intrusion, nurse call systems.
• Excellent communication skills.
• Valid US Driver’s license.

About K Group: K Group is a locally owned technology service provider established in 1980, serving clients across the US with a focus on Michigan. We value excellence, creativity, collaboration, and inclusivity.

Why Work Here? Join a focused, team-oriented environment with over 40 years of experience in IT and security solutions. We build reliable relationships with clients and colleagues, fostering a collaborative and fun workplace.

Benefits:

• Competitive salary based on experience.
• Bonus and commission programs.
• Paid Time Off (PTO) and Volunteer PTO.
• Employer-paid health, dental, and vision insurance.
• Disability insurance.
• 401(k) with company contributions.
• Profit sharing opportunities.

Employment type: Full-time | Industry: Engineering and IT | Seniority level: Not Applicable