QCS Field Service Technician

ABB Schweiz AG; Wisconsin; Remote; USD 50,000 - 70,000; Full time

Job summary

ABB is seeking a Service Technician to execute service work and enhance customer satisfaction. The ideal candidate will have an associate degree or relevant experience, providing technical expertise in electrical systems. This remote role involves field service tasks and customer engagement to improve efficiencies.

Qualifications

• 2+ years in electrical/electronics or process control, or 4+ years without degree.
• Valid work authorization for ABB in the US.

Responsibilities

• Engage with customers to identify operational improvements.
• Perform field service tasks and technical issue analysis.
• Prepare material lists for service activities.

Skills

Electrical test equipment usage

Basic electrical theory and safety

Electrical drawings reading

Electrical systems troubleshooting

Preventive maintenance

Process control understanding

Education

Associate’s degree in a related field

High School diploma/GED

Job description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to:

Service Center Manager, PAPI Upper Midwest

In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day, you will deliver quality customer service, planning and executing service work as per customer order and expectation. You will also showcase your expertise by ensuring customer retention through effective communication of service work timelines and expectations.

The work model for the role is remote.

This role contributes to the Process Automation Process Industries division in Stevens Point, WI.

Primary Responsibilities:

1. Work with the customer (on-site) to identify opportunities to improve operations and eliminate pain points.
2. Perform field service tasks, identify technical issues, and analyze through remote or on-site activities in service categories and products for which certified.
3. Prepare material lists needed for service activity, ensuring availability and quality of all materials, parts, and equipment.
4. Act as trainer when needed, for field service associates and customers.

Requirements:

1. Associate’s degree in a related field and 2+ years of electrical/electronics, instrumentation, or process control experience, or HS diploma/GED with 4+ years of related experience.
2. Ability to use electrical test equipment such as voltmeters or multimeters; basic electrical theory and safety knowledge.
3. Ability to read electrical drawings for troubleshooting.
4. Diagnose malfunctioning electrical systems up to 240 VAC/870 VDC and perform preventive maintenance.
5. Basic understanding of paper making process and process control is a plus.
6. Exposure to DCS programming and troubleshooting is beneficial.
7. Travel up to 15% for training and support.
8. Must have valid work authorization to work for ABB in the US.

More About Us:

The Process Industries Division serves mining, minerals processing, metals, cement, pulp and paper, battery manufacturing, and food and beverage industries, providing integrated electrical and automation solutions to enhance productivity and reduce costs.

We value diversity. Apply today for your next career step with ABB. Visit www.abb.com to learn more about our global impact. #MyABBStory

We look forward to your application. For more about ABB, visit our website.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities. All qualified applicants will receive consideration regardless of sex, marital status, citizenship, age, race, ethnicity, or other protected characteristics.

For more information on your EEO rights, visit this link.

Applicants may request to review the plan of a particular ABB facility by contacting HR at 1-888-694-7762 during business hours. Reasonable accommodations are available for applicants with disabilities by contacting the same number or emailing [e-mail].

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Could this be your story? Apply today or visit www.abb.com to learn about our solutions' impact worldwide. #RunsWhatRunstheWorld