Route & Driver Supervisor — Lead 3-5 Drivers (Hartford)

Unitex; Hartford (CT); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Health insurance

401K with employer matching

Paid vacation

Sick days

Job summary

Unitex in Hartford, CT is seeking a Route/Driver Supervisor to lead a small team of drivers across the Greater Connecticut territory. The role requires starting as early as 3:00 AM and a Monday–Friday schedule, with hands-on supervision of routes and daily operations.

You will establish and maintain customer contact, introduce new services, and manage credit/terms discussions while working to improve route performance and paperwork.

Qualifications

• Must be 25 years old or older.
• Must have been a driver for a company (driving a 26 ft box truck).
• Clean driver’s license - pass MVR background check.
• 3-5 years of supervisory experience in a service environment preferred.
• Driving experience in a service environment needed.
• Demonstrated customer service skills.
• Strong management and communications skills.
• Must be able to supervise drivers.
• Efficient time management skills.
• Must be able to resolve issues in the appropriate time frame.
• Must be organized with excellent follow-up skills.
• Very strong interpersonal and telephone skills.
• Good with numbers.
• Job is physical in nature – must be able to lift heavy objects up/down stairs and load heavy items into trucks.

Responsibilities

• Establish and maintain customer contact on a regular basis
• Introduce new products/services to customers
• Address issues regarding credit requests, credit and payment terms, contract status, service delivery frequency and service days with customers
• Participate in route settlement with the goal of improving issue resolution, COD pickups, and paperwork integrity
• Schedule new account installations, including day stop sequence, first deliveries and other matters with the customer
• Other service related duties as appropriate

Skills

25 years old or older

Driver experience

Clean driver's license

Supervisory experience 3-5 years

Service environment driving experience

Customer service skills

Management and communications

Supervise drivers

Time management

Issue resolution

Organized with follow-up

Interpersonal and telephone skills

Numerical skills

Physical lifting/load into trucks

Job description

Unitex in Hartford, CT is seeking a Route/Driver Supervisor to lead a small team of drivers across the Greater Connecticut territory. The role requires starting as early as 3:00 AM and a Monday–Friday schedule, with hands-on supervision of routes and daily operations.

You will establish and maintain customer contact, introduce new services, and manage credit/terms discussions while working to improve route performance and paperwork.