Route Dispatcher: Live Ops & Driver Coordination

MV Transportation; Burlingame (CA); On-site; USD 36,000 - 52,000; Full time

Job summary

MV Transportation is seeking a Dispatcher in California to direct day-to-day route operations and report to the Dispatch Supervisors. The role involves daily communication with drivers and clients, organizing activities to ensure safe, cost-effective, on-time performance, and reporting sign-in/out times.

Responsibilities include monitoring communication channels, assigning trips when needed, and analyzing operating performance.

Qualifications

• 1 year Dispatcher experience preferred.
• 2 years customer service experience preferred.
• High School diploma or equivalent required.
• Experience with Trapeze software.

Responsibilities

• Takes client calls and communicates issues with drivers and Supervisors/Managers.
• Monitors radio, phones and on-road service for quality.
• Influences positive employee morale and customer service.
• Monitors and completes driver sign-in/sign-out daily.
• May assign trips to drivers to ensure adequate distribution of trips.
• Monitors daily system performance and analyzes operating performance.

Skills

Dispatcher experience

Customer service

Multitasking under pressure

Professional phone manner

Knowledge of service area

Education

High School diploma or equivalent

Tools

Trapeze software

Job description

MV Transportation is seeking a Dispatcher in California to direct day-to-day route operations and report to the Dispatch Supervisors. The role involves daily communication with drivers and clients, organizing activities to ensure safe, cost-effective, on-time performance, and reporting sign-in/out times.

Responsibilities include monitoring communication channels, assigning trips when needed, and analyzing operating performance.