Route Dispatcher & Customer Care Specialist

GFL Industries; Fort Wayne (IN); On-site; USD 25,000 - 39,000; Full time

Job summary

GFL Industries is seeking a Dispatcher to coordinate with drivers, resolve on-route issues, and manage service orders using proprietary software. The role involves routing, driver checks, and cross-functional collaboration with customer service, sales, and Operations teams.

Ideal candidates will have high school education and 1–2 years in transportation or dispatch, with strong communication skills and proficiency in MS Office.

Qualifications

• Completion of high school. Post-secondary courses or diploma would be considered an asset.
• 1-2 years in a transportation, dispatch or customer service role.
• Strong communication and interpersonal skills.
• Proficient in MS Outlook, Excel, Word.

Responsibilities

• Schedule service and satisfy customer needs for service changes.
• Dispatch calls to routes based upon designated route and driver location.
• Perform driver check-ins at day's end to ensure complete and accurate paperwork completion.
• Distribute, collect and review route sheets for proper days end data entry.
• Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
• Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.
• Works with routing specialists to optimize routes.
• Fields incoming calls / emails from customers.
• Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
• Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
• Records and document information from drivers and distributes to appropriate departments.
• Communicates with maintenance shop personnel.
• Must be able to communicate effectively and professionally via email, telephone and two way devices.
• May possess TRUX experience but not mandatory, if not possess desire and ability to learn TRUX system, needs to possess advanced computer skills.
• Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call center environment.

Skills

Communication skills

Dispatch experience

TRUX experience

Typing/Computer skills

Ability to multi-task

Education

High school diploma

Post-secondary courses or diploma asset

Tools

MS Outlook

Excel

Word

Job description

GFL Industries is seeking a Dispatcher to coordinate with drivers, resolve on-route issues, and manage service orders using proprietary software. The role involves routing, driver checks, and cross-functional collaboration with customer service, sales, and Operations teams.

Ideal candidates will have high school education and 1–2 years in transportation or dispatch, with strong communication skills and proficiency in MS Office.