Dispatcher

GFL Environmental Inc.; Houston (TX); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

15 days PTO

Medical plan options with HSA, dental,

Vision coverage

401(k) with employer match

Paid holidays

Employee Assistance Program

Job summary

GFL Environmental Inc. in Houston, TX is seeking a Dispatcher to coordinate with drivers, enter ticket information in GFL software, and resolve service issues on route.

The role interacts with customers, customer service, sales and operations staff, and requires 1–2 years in dispatch or customer service, plus strong communication skills. Extended hours and occasional weekends are expected. GFL offers PTO, health plans, 401(k) match, paid holidays, and EAP for employees.

Qualifications

• Completion of high school; post-secondary courses or diploma would be asset.
• 1–2 years in a transportation, dispatch or customer service role.
• Strong communication and interpersonal skills.
• Strong customer focus.
• Proven ability to multi-task & prioritize tasks.
• Proficient in MS Outlook, Excel, Word.
• Advanced computer skills with software applications and word processing accuracy.
• Extended hours including occasional weekends.
• TRUX experience preferred or ability to learn TRUX system.
• Additional training in transportation, logistics, or related area; call center customer service experience.

Responsibilities

• Schedule service and satisfy customer needs for service changes.
• Dispatch calls to routes based upon designated route and driver location.
• Perform driver check-ins at day’s end for complete paperwork.
• Review route sheets for end-of-day data entry.
• Coordinate with other departments to resolve service issues.
• May perform additional responsibilities as assigned by Operations Manager.
• Interact with customers, customer service, sales and Operations staff.
• Work with routing specialists to optimize routes.
• Field incoming calls/emails from customers.
• Troubleshoot and resolve potential delivery and pickup issues.

Skills

Communication

Customer focus

Multi-tasking

MS Office

Typing speed

TRUX experience

Education

High school diploma

Post-secondary courses or diploma

Tools

TRUX

MS Outlook

Excel

Word

Job description

A Dispatcher is required to communicate with drivers to assist with problem resolution while on route. Furthermore, handling incoming service orders, directs drivers, and resolves service issues. Interacts with customers, including customer service, sales, and operational staff. The dispatcher will uses GFL proprietary software to enter ticket information and track productivity.

At GFL our goal is to invest in our people and provide opportunities to grow for life!

Our employees are affectionately known as team green, a name that unites us all under our shared purpose of providing sustainable solutions to enable our customers and communities to be GREEN FOR LIFE!

• 15 days of paid time off.
• 4 medical plan options including an HSA with employer contribution & match program, dental, and vision coverage.
• 401(k) with an employer match.
• Paid holidays.
• Employee Assistance Program with free counseling services.

Overview:

GFL Environmental is one of North America’s leading waste management companies, proudly making communities cleaner, safer, and happier through first-class service. Working for GFL is more than a job — it’s an opportunity to grow in your career, make new friends, and make a difference each day.

Key Responsibilities:

• Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
• Dispatch calls to routes based upon designated route and driver location.
• Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion.
• Distribute, collect and review route sheets for proper days end data entry.
• Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
• May perform some additional responsibilities as assigned by the Operations Manager.
• Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.
• Works with routing specialists to optimize routes.
• Fields incoming calls / emails from customers.
• Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
• Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
• Records and document information from drivers and distributes to appropriate departments.
• Communicates with maintenance shop personnel.
• Must be able to communicate effectively and professionally via email, telephone and two way devices.

Knowledge, Skills, Abilities and Competencies:

• Completion of high school. Post-secondary courses or diploma would be considered an asset.
• 1-2 years in a transportation, dispatch or customer service role.
• Strong communication and interpersonal skills.
• Strong customer focus.
• Proven ability to multi-task & ability to prioritize tasks.
• Proficient in MS Outlook, Excel, Word.
• Knowledge of industry an asset.
• Advanced skill level with software applications and word processing accuracy including adequate typing speed.
• Required to work extended hours including occasional weekends.
• Possess TRUX experience but not mandatory, if not possess desire and ability to learn TRUX system, needs to possess advanced computer skills.
• Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call center environment.

#GFLTalent

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [e-mail]

Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required.Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.