Route & Dispatch Operations Specialist

Jobtailor; Kansas; On-site; USD 42,000 - 54,000; Full time

Job summary

Jobtailor is seeking a detail-oriented dispatcher/route coordinator to monitor routes, verify on-time delivery, and communicate with customers and drivers. You will create routes based on customer requirements and ensure drivers adhere to contracted services and ID/security standards.

The ideal candidate has strong MS Office skills, the ability to prioritize tasks in a fast-paced environment, and a valid driver’s license.

Qualifications

• Basic MS Office Programs (Outlook, Excel, and Word) experience required.
• Proactive and resourceful. Ability to work effectively in a fast-paced environment.
• Independent judgment required to plan, prioritize, and organize competing tasks or demands that may be deadline driven.
• College Degree or a High School Diploma with equivalent combination of education and experience.
• Six Sigma Green Belt Certification preferred.

Responsibilities

• Monitor to ensure all routes are covered, IC check-in is complete and communicated to the customer, and that routes run on time.
• Create route pursuant to customer requirements. Ensure IC that accepted dispatch provides the delivery services, and communicate changes to dispatch department and IC’s as needed.
• Monitor dispatch board to ensure customer requested delivery times are being met.
• Communicate any delays and/or problems to the customer and dispatch department.
• Ensure IC’s are providing services in the vehicle type requested by the customer.
• Ensure compliance with IC log in process and EC-mobile.
• Work directly with IC’s to assist with issues they may encounter while under dispatch.
• Assist in arranging for STAT coverage for customers, as needed.
• When necessary, will restructure routes as requested by the customer, to ensure on-time execution.
• Ensure IC’s are providing contracted delivery services in compliance with customer regulations.
• Assist with contracting of IC’s as needed.
• Complete daily service reports as required by the customer.
• Create and process administrative reports and paperwork as directed.
• Follow up with IC’s to ensure their paperwork is up to date, as needed.
• Ensure IC’s are providing services in a uniform shirt with visible ID badge, as required by customers for identification and security purposes.
• Perform other duties as assigned.

Skills

Proactive mindset

Customer relationship

Time management

Education

College degree

High School Diploma or equivalent

Tools

MS Office (Outlook, Excel, Word)

Job description

Jobtailor is seeking a detail-oriented dispatcher/route coordinator to monitor routes, verify on-time delivery, and communicate with customers and drivers. You will create routes based on customer requirements and ensure drivers adhere to contracted services and ID/security standards.

The ideal candidate has strong MS Office skills, the ability to prioritize tasks in a fast-paced environment, and a valid driver’s license.