On-Site Service & Route Support Specialist

Jobtailor; Lancaster (Lancaster County); On-site; USD 40,000 - 65,000; Full time

Job summary

Jobtailor is seeking a Route Delivery/Customer Service professional in the United States to service multiple customer locations. You will stock products, manage inventory, and engage with customers to identify additional needs while following defined routes via routing software.

You will resolve issues promptly, collaborate with sales partners to expand offerings, and ensure safety and regulatory compliance on site during visits.

Qualifications

• 3 years' experience in selling or service environment.
• High School Diploma or equivalent.
• Ability to lift 25 to 60lbs and/ or work in difficult positions.
• Collaboration and problem-solving skills.
• Handle different technical and operational issues.
• Have and maintain a valid driver's license in State of residence.
• Must carry required levels of automobile insurance.

Responsibilities

• Serve multiple customer locations.
• Receive and stock purchased product in designated customer locations, ensure stocking levels by scanning for ordering purposes as inventory is depleted.
• Resolve customer problems promptly to retain and promote customer loyalty.
• Follow designated route defined by routing software tools and maintain route guides.
• Identify continuous improvement opportunities in productivity, process, and cycle time.
• Comply with safety and inspection requirements of the facility where the service is being provided.
• Help create new orders by engaging with customers to identify additional product needs.
• Probes for customer needs during each site visit and works with sales partners to expand Grainger offerings.

Skills

Customer service

Route management

Problem-solving

Collaboration

Valid driver"s license

Education

High School Diploma

Tools

Routing Software

Job description

Jobtailor is seeking a Route Delivery/Customer Service professional in the United States to service multiple customer locations. You will stock products, manage inventory, and engage with customers to identify additional needs while following defined routes via routing software.

You will resolve issues promptly, collaborate with sales partners to expand offerings, and ensure safety and regulatory compliance on site during visits.