Route & Dispatch Coordinator

Empire Auto Parts, LLC; Antioch (TN); On-site; USD 40,000 - 62,000; Full time

Job summary

Empire Auto Parts, LLC is seeking a Dispatcher to coordinate scheduling and routing of drivers and deliveries to ensure timely operations. You will communicate with customers, monitor routes, and maintain records to support logistic efficiency.

Requires a high school diploma or equivalent and 1–3 years in dispatch or logistics. Proficiency with dispatch software and a calm, detail-oriented approach are essential.

Qualifications

• Education: High school diploma or equivalent.
• Experience: 1–3 years in dispatching, logistics, transportation, or a related field.
• Proficiency with dispatch software and route management tools.
• Strong communication and time-management abilities.

Responsibilities

• Receive and respond to incoming service or delivery requests via phone, email, or dispatch software.
• Schedule, assign, and route drivers or service personnel according to workload, geography, and priority.
• Monitor and track the status of routes, deliveries, and service calls for on-time performance.
• Communicate updates to drivers, technicians, and customers as needed.
• Maintain logs, route sheets, and delivery documentation; coordinate with warehouse and operations.

Skills

Strong communication

Multitasking

Problem-solving

Time-management

Attention to detail

Education

High school diploma or equivalent

Tools

Samsara

Verizon Connect

ServiceTitan

Job description

Empire Auto Parts, LLC is seeking a Dispatcher to coordinate scheduling and routing of drivers and deliveries to ensure timely operations. You will communicate with customers, monitor routes, and maintain records to support logistic efficiency.

Requires a high school diploma or equivalent and 1–3 years in dispatch or logistics. Proficiency with dispatch software and a calm, detail-oriented approach are essential.