Logistics Dispatcher - Routing & On-Time Deliveries

Empire Auto Parts, LLC; Odenton (MD); On-site; USD 40,000 - 60,000; Full time

Job summary

Empire Auto Parts, LLC is seeking an experienced Dispatcher to coordinate daily driver routes and deliveries, ensuring accuracy and timeliness across our growing network. You will collaborate with drivers, customers, and warehouse teams to optimize routes and maintain precise logs.

The role emphasizes clear communication, multitasking, and knowledge of transportation geography to meet service expectations. This position requires proficiency with dispatch software and a commitment to safety and

Qualifications

• High school diploma or equivalent required.
• 1–3 years in dispatching, logistics, transportation, or related field preferred.

Responsibilities

• Receive and respond to incoming service or delivery requests via phone, email, or dispatch software.
• Schedule, assign, and route drivers or service personnel according to workload, geography, and priority.
• Monitor and track the status of routes, deliveries, and service calls to ensure on-time performance.
• Communicate updates and instructions to drivers, technicians, and customers as needed.
• Maintain accurate logs, route sheets, and delivery/service documentation.
• Coordinate with warehouse, parts, or operations teams to ensure availability of inventory or materials.
• Handle emergency requests, last-minute changes, or route adjustments efficiently.
• Ensure compliance with safety regulations and company policies.
• Prepare and submit reports on dispatch activities, delays, and performance metrics.

Skills

Strong communication

Multitasking

Problem-solving

Time management

Dispatch software

Geography knowledge

Education

High school diploma or equivalent

Tools

Samsara

Verizon Connect

ServiceTitan

Job description

Empire Auto Parts, LLC is seeking an experienced Dispatcher to coordinate daily driver routes and deliveries, ensuring accuracy and timeliness across our growing network. You will collaborate with drivers, customers, and warehouse teams to optimize routes and maintain precise logs.

The role emphasizes clear communication, multitasking, and knowledge of transportation geography to meet service expectations. This position requires proficiency with dispatch software and a commitment to safety and