Round-the-Clock 911 Dispatcher - Critical Communications

Emergency Telecommunicator Services; Barbourville (KY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Overtime pay

Job summary

Emergency Telecommunicator Services in Barbourville, KY coordinates 911 dispatch operations. You will handle emergency and nonemergency calls, verify locations, and direct responders using CAD and radio systems.

A high school diploma or equivalent is typically required. Strong typing, attentive listening, clear speech, and calm communication are essential; overtime and rotating shifts may apply, with benefits such as health coverage and retirement plans.

Qualifications

• High school diploma or equivalent required or commonly required.
• Some agencies recruit entry-level applicants; others require experience or certifications.
• Typing, active listening, clear speech, basic computer proficiency, and ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer skills

Information organization

Education

High school diploma or GED

Tools

CAD systems

Job description

Emergency Telecommunicator Services in Barbourville, KY coordinates 911 dispatch operations. You will handle emergency and nonemergency calls, verify locations, and direct responders using CAD and radio systems.

A high school diploma or equivalent is typically required. Strong typing, attentive listening, clear speech, and calm communication are essential; overtime and rotating shifts may apply, with benefits such as health coverage and retirement plans.