Emergency Dispatcher — Calm, Critical Support (Barboursville)

Emergency Telecommunicator Services; Barboursville (VA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

Emergency Telecommunicator Services in Barboursville, VA seeks 911 dispatchers to connect callers with responders. You may receive emergency and nonemergency calls, confirm locations, and coordinate police, fire, or EMS per agency procedures.

The role requires calm communication, quick information gathering, and precise documentation while managing multiple radio and computer-aided dispatch systems. Training and testing regimes vary by agency, with overtime and shift work common.

Qualifications

• High school diploma or equivalent required.
• Typing, listening, clear speech, and basic computer proficiency.
• Ability to organize information under pressure and meet testing/training deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as conditions change.
• Provide caller instructions within training limits and certification.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organize information

Education

High school diploma or equivalent

Tools

Computer-aided dispatch systems

Job description

Emergency Telecommunicator Services in Barboursville, VA seeks 911 dispatchers to connect callers with responders. You may receive emergency and nonemergency calls, confirm locations, and coordinate police, fire, or EMS per agency procedures.

The role requires calm communication, quick information gathering, and precise documentation while managing multiple radio and computer-aided dispatch systems. Training and testing regimes vary by agency, with overtime and shift work common.