Root Cause Engineer (RCA) – Incident & Problem Management

ASM Research, An Accenture Federal Services Company

Juneau (AK)

On-site

USD 78,000 - 129,000

Full time

14 days+

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Job summary

ASM Research, an Accenture Federal Services company, seeks a Mid RCA Engineer to perform structured root cause analysis on recurring and high‑impact incidents within federal IT services. You will collect data from logs, traces, metrics, and records to identify underlying causes and drive corrective actions.

You will lead cross‑functional RCA sessions, document outcomes, and define preventive measures to improve service reliability and reduce recurrence.

Qualifications

Bachelor’s degree in IT, Computer Science, Business Administration, or related field, or equivalent relevant experience.
4–7 years of experience in IT operations, incident/problem management, reliability engineering, or related roles with significant responsibility for conducting structured RCAs.
Strong understanding of ITIL principles, incident and problem management best practices, and proficiency with incident and problem management tools.
Demonstrated expertise in at least one structured RCA methodology and ability to coach teams in its use.
Strong analytical, problem‑solving, facilitation and communication skills with the ability to manage multiple concurrent investigations effectively.
Ability to work collaboratively with cross‑functional technical and business teams in a fast‑paced enterprise IT environment.
Candidates must possess a current active secret security clearance or higher.

Responsibilities

Apply common RCA methodologies (such as 5 Whys, fishbone diagrams, fault tree analysis) and select techniques based on incident complexity and impact.
Gather and analyze monitoring data, logs, traces, configuration records, and incident timelines to distinguish contributing factors from true root causes.
Facilitate cross-functional RCA sessions with operations, engineering, cybersecurity, and business teams to drive focused discussion and remediation actions.
Translate RCA findings into corrective and preventive actions aligned with Problem Management workflows.
Define and track RCA metrics such as recurrence rates and cycle time using data-driven insights.
Support integration of RCA activities into ITIL-aligned Problem Management and continual service improvement practices.
Produce high-quality RCA reports describing what happened, why, and prevention steps.
Identify systemic reliability risks and patterns across incidents.