Root Cause Engineer (Mid) — Incident & Problem Analysis

ASM Research, An Accenture Federal Services Company; Frankfort (KY); On-site; USD 78,000 - 129,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, seeks a Mid RCA Engineer to perform structured root cause analyses of incidents affecting federal IT services. You will collect evidence across logs, traces, metrics, and configurations to distinguish underlying causes from symptoms and document timelines.

You will facilitate cross-functional RCA sessions, translate findings into corrective actions, and drive data-driven improvements in service reliability and recurrence reduction within

Qualifications

• Bachelor’s degree in IT, Computer Science, Business Administration, or related field, or equivalent relevant experience.
• 4–7 years of experience in IT operations, incident/problem management, reliability engineering, or related roles with significant responsibility for conducting structured RCAs.
• Strong understanding of ITIL principles, incident and problem management best practices, and proficiency with incident and problem management tools.
• Demonstrated expertise in at least one structured RCA methodology and ability to coach teams in its use.
• Strong analytical, problem-solving, facilitation and communication skills with the ability to manage multiple concurrent investigations effectively.
• Ability to work collaboratively with cross-functional technical and business teams in a fast-paced enterprise IT environment.
• Candidates must possess a current active secret security clearance or higher.

Responsibilities

• Apply RCA methodologies (5 Whys, fishbone diagrams, fault tree analysis) suited to incident complexity.
• Gather and analyze monitoring data, logs, traces, configuration records, and incident timelines.
• Facilitate cross-functional RCA sessions to converge on causes and remediation actions.
• Translate RCA findings into corrective and preventive actions aligned with Problem Management workflows.
• Define and track RCA metrics such as recurrence rates and RCA cycle time.
• Support integration of RCA activities into ITIL-aligned Problem Management and continual service improvement.
• Produce high-quality RCA reports describing what happened, why, and prevention steps.
• Identify systemic reliability risks and patterns across incidents.

Skills

Structured RCA

ITIL knowledge

Analytical skills

Cross-functional collaboration

Communication skills

Security clearance

Education

Bachelor’s degree or equivalent experience

Tools

Incident management tools

Log analytics tools

Job description

ASM Research, An Accenture Federal Services Company, seeks a Mid RCA Engineer to perform structured root cause analyses of incidents affecting federal IT services. You will collect evidence across logs, traces, metrics, and configurations to distinguish underlying causes from symptoms and document timelines.

You will facilitate cross-functional RCA sessions, translate findings into corrective actions, and drive data-driven improvements in service reliability and recurrence reduction within