Root Cause Engineer - Mid: Drive Incident Prevention

ASM Research, An Accenture Federal Services Company; Jackson (MS); On-site; USD 78,000 - 129,000; Full time

Job summary

ASM Research is seeking a Mid Root Cause Engineer to perform structured RCAs for recurring or high-impact incidents in federal IT services. You will collect evidence from logs, traces, metrics, and configurations, working with Incident Response, SRE, and engineering teams to document outcomes and define preventive actions.

You will translate findings into corrective actions, define RCA metrics, and support ITIL-aligned Problem Management and continual service improvement practices.

Qualifications

• Bachelor’s degree in IT, Computer Science, Business Administration, or related field, or equivalent relevant experience.
• 4–7 years of experience in IT operations, incident/problem management, reliability engineering, or related roles with significant responsibility for conducting structured RCAs.
• Strong understanding of ITIL principles, incident and problem management best practices, and proficiency with incident and problem management tools.
• Demonstrated expertise in at least one structured RCA methodology and ability to coach teams in its use.
• Strong analytical, problem-solving, facilitation and communication skills with the ability to manage multiple concurrent investigations effectively.
• Ability to work collaboratively with cross-functional technical and business teams in a fast-paced enterprise IT environment.
• Candidates must possess a current active secret security clearance or higher.

Responsibilities

• Apply RCA methodologies (5 Whys, fishbone diagrams, fault tree analysis) and select techniques based on incident complexity and impact.
• Gather and analyze monitoring data, logs, traces, configuration records, service topology maps, and incident timelines.
• Facilitate cross-functional RCA sessions with operations, engineering, cybersecurity, and business teams to converge on causes and remediation actions.
• Translate RCA findings into corrective and preventive actions aligned with Problem Management workflows.
• Define and track RCA metrics such as recurrence rates and RCA cycle time to improve quality and timeliness.
• Support integration of RCA activities into ITIL-aligned Problem Management and continual service improvement practices.
• Produce high-quality RCA reports describing what happened, why, and prevention steps.
• Identify systemic reliability risks and patterns across incidents.

Skills

Root Cause Analysis

Incident management

ITIL principles

Cross-functional collaboration

Analytical skills

Coaching RCA

Communication

Active secret clearance

Education

Bachelor's degree in IT, CS, or related field

Tools

Observability platforms

Log analytics

Monitoring tools

Job description

ASM Research is seeking a Mid Root Cause Engineer to perform structured RCAs for recurring or high-impact incidents in federal IT services. You will collect evidence from logs, traces, metrics, and configurations, working with Incident Response, SRE, and engineering teams to document outcomes and define preventive actions.

You will translate findings into corrective actions, define RCA metrics, and support ITIL-aligned Problem Management and continual service improvement practices.