Root Cause Engineer, Mid — Drive IT Reliability

ASM Research, An Accenture Federal Services Company; Richmond (VA); On-site; USD 78,400 - 129,400; Full time

Job summary

ASM Research, An Accenture Federal Services Company is looking for a Root Cause Engineer (RCA) in Richmond, Virginia. The candidate will perform structured root cause analysis for recurring incidents, collaborating closely with various teams to document findings and improve service reliability.

Applicants should have a Bachelor’s degree in a relevant field and 4-7 years of experience in IT operations or reliability engineering. A current secret security clearance is also required. The role offers a salary range of $78,400 to $129,400.

Qualifications

• 4–7 years of experience in IT operations, incident/problem management, or reliability engineering.
• Strong understanding of ITIL principles and best practices.
• Expertise in structured RCA methodologies.

Responsibilities

• Perform structured root cause analysis for recurring incidents.
• Collaborate with cross-functional teams to document RCA outcomes.
• Produce high-quality RCA reports describing incident causes and prevention steps.

Skills

Analytical problem-solving

Incident/problem management

Collaboration

Communication skills

Education

Bachelor’s degree in IT, Computer Science, Business Administration or related field

Tools

ITIL principles

Incident and problem management tools

Job description

ASM Research, An Accenture Federal Services Company is looking for a Root Cause Engineer (RCA) in Richmond, Virginia. The candidate will perform structured root cause analysis for recurring incidents, collaborating closely with various teams to document findings and improve service reliability.

Applicants should have a Bachelor’s degree in a relevant field and 4-7 years of experience in IT operations or reliability engineering. A current secret security clearance is also required. The role offers a salary range of $78,400 to $129,400.