Root Cause Engineer, Mid — Drive IT Reliability

ASM Research, An Accenture Federal Services Company; Columbus (OH); On-site; USD 78,400 - 129,400; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is looking for a Root Cause Engineer (RCA) in Columbus, Ohio. The role involves performing structured root cause analysis for recurring and high-impact incidents affecting IT services. Ideal candidates will have a Bachelor's degree in IT or related fields and 4–7 years of relevant experience.

Responsibilities include analyzing data and logs, facilitating cross-functional RCA sessions, and producing detailed reports. The position requires a current active secret security clearance.

Qualifications

• Strong understanding of ITIL principles and incident/problem management best practices.
• Demonstrated expertise in structured RCA methodologies.
• Ability to work collaboratively with technical and business teams.

Responsibilities

• Perform structured root cause analysis for high-impact incidents.
• Collaborate with Incident Response and engineering teams.
• Produce high-quality RCA reports describing incidents and prevention steps.

Skills

Structured Root Cause Analysis

Analytical Skills

Problem-Solving

Communication Skills

Education

Bachelor’s degree in IT, Computer Science, Business Administration, or related field

4–7 years of experience in IT operations

Tools

Incident and Problem Management Tools

Job description

ASM Research, An Accenture Federal Services Company, is looking for a Root Cause Engineer (RCA) in Columbus, Ohio. The role involves performing structured root cause analysis for recurring and high-impact incidents affecting IT services. Ideal candidates will have a Bachelor's degree in IT or related fields and 4–7 years of relevant experience.

Responsibilities include analyzing data and logs, facilitating cross-functional RCA sessions, and producing detailed reports. The position requires a current active secret security clearance.