Rooms Systems Lead: Hospitality Tech & Ops

kalaharijobs; Wisconsin Dells (WI); On-site; USD 85,000 - 110,000; Full time

Job summary

Kalahari Resorts & Conventions in Wisconsin Dells seeks a Corporate Rooms Systems Specialist to own the technology and systems that support Rooms operations across our properties. You will serve as the operational bridge between Rooms and Information Technology, ensuring solutions are technically sound and operationally effective.

This role requires strong hospitality operations knowledge and hands-on experience with Agilysys Versa and related platforms, plus coordination of deployments,

Qualifications

• Progressive experience in hotel Rooms operations, front office, reservations, guest services or hospitality-systems support.

Responsibilities

• Serve as the primary operational resource for the systems and technology supporting Rooms operations.
• Own the setup, configuration and ongoing optimization of packages, comps, vouchers, enhancements and related inventory within Agilysys Versa.
• Partner with Rooms, Revenue Management, Information Technology, Finance, the Kalahari Entertainment Center and other operational teams to ensure configurations support business and guest needs.
• Coordinate system updates, upgrades and new functionality across Kalahari properties.
• Develop and execute testing plans for system enhancements, integrations, upgrades and issue resolutions.
• Track system issues and enhancement requests, working with internal partners and technology vendors to establish priorities, timelines and resolutions.
• Coordinate integrations and communication between Agilysys Versa, IJWS, SynXis, Sacoa and other connected platforms.
• Validate the accuracy of system data, inventory, package components, reporting and operational workflows.
• Support reporting needs and help ensure accurate information is available through Jasper and other reporting tools.
• Translate operational needs into clear system and technology requirements.
• Develop process documentation, reference materials and standard operating procedures.
• Coordinate and deliver systems training for Rooms leaders and property teams.
• Communicate system changes, new functionality and operating procedures consistently across properties.
• Support new resort openings, system implementations and other enterprise Rooms initiatives.
• Build productive relationships with property leaders, corporate departments, Information Technology and external vendors.

Skills

Hotel operations

Agilysys Versa

IJWS

SynXis

Sacoa

Jasper

System testing

Issue tracking

Documentation

Project coordination

Tools

Agilysys Versa

Job description

Kalahari Resorts & Conventions in Wisconsin Dells seeks a Corporate Rooms Systems Specialist to own the technology and systems that support Rooms operations across our properties. You will serve as the operational bridge between Rooms and Information Technology, ensuring solutions are technically sound and operationally effective.

This role requires strong hospitality operations knowledge and hands-on experience with Agilysys Versa and related platforms, plus coordination of deployments,