IT - Tier 1 Technician

Kalahari Resorts LLC; Wisconsin; Hybrid; USD 40,000 - 66,000; Full time

Benefits offered by this job

Career growth opportunities

401(k) matching

Health, dental, and vision coverage

Employee appreciation events

Education assistance programs

Job summary

Kalahari Resorts & Conventions in Wisconsin Dells is seeking an IT Tier I Technician to support the Resort and Convention Center IT systems. You will install software, manage security levels, and help users with technical issues, ensuring smooth operations across departments.

The ideal candidate holds a High School Diploma or GED, a Bachelor's in Computer Science is preferred, and 2+ years of programming experience is helpful.

Qualifications

• High school diploma or GED required.
• Bachelor's degree in computer science preferred.
• 2+ years of computer programming is helpful.

Responsibilities

• Install selected software, maintain proper security levels and access rights.
• Ensure the quality of systems operations and assist users and departments.
• Attend department meetings and participate in daily stand-up meetings.
• Maintain records of all systems and ensure knowledge of software and network applications.
• Support guests and operational teams with a collaborative approach.

Skills

Communication skills

Problem-solving

Team collaboration

Customer service mindset

Hardware/Software basics

Education

High School Diploma or GED

Bachelor's degree in Computer Science

Job description

Wisconsin Dells, Wisconsin, United States

Job Title

Location(s)

Description

Help Deliver the Kalahari Experience

At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting‑edge convention centers that redefine hospitality. But we’re more than a resort. As a family‑owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued. Through our partnership with charity:water, we’re also committed to bringing clean water to one million people in Africa.

Kalahari Resorts & Conventions is seeking an IT Tier I Technician. In this role, you will be part of an IT team responsible for performing technical assistance to the Resort and Convention Center's IT systems. As part of our leadership team, you’ll embody our Promise to Lead with Love – by serving others with patience, empathy, and accountability. They understand that behind every ticket is a person trying to do their job. By listening first, communicating clearly, solving problems thoughtfully, and supporting both users and teammates, they create trust and deliver an exceptional service experience.

Key Responsibilities

• Install selected software, maintain proper security levels and access rights.
• Ensure the quality of systems operations in all areas of the company, by communicating with all levels of systems users and offering direction and assistance as needed.
• Facilitate the flow of information throughout the IT Department, by attending regularly scheduled department meetings and participating in daily stand‑up meetings.
• Ensure a maximum level of service and satisfaction to all systems users is achieved and maintained.
• Conduct an inventory of all systems on property and maintain accurate records by updating information as needed.
• Maintain a working knowledge of all appropriate software and network applications.

WhatWe’reLooking For

• High school diploma or GED required.
• Bachelor's degree in computer science preferred.
• 2+ years of computer programming is helpful.

The ability to constantly walk and move frequently throughout a large facility and to push/pull carry and otherwise move heavy objects.

• General knowledge of the practices and procedures of a convention center, hotel conference services, waterpark, theme park environment helpful.
• Excellent communication, organization, and problem‑solving skills with a customer-service mindset, the ability to support guests and operational teams, and a collaborative approach to working across departments and assisting teammates as needed.

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full‑time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career

BePart of Something Extraordinary

At Kalahari, we believe the best leaders Lead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

|Wisconsin Dells,WI|Sandusky,OH|Pocono Manor, PA|Round Rock, TX|Spotsylvania County, VA|

Kalahari Resorts & Conventions is an Equal Opportunity Employer.

Wisconsin Dells - 608-254-5466 ext. 42123

Pennsylvania - 570-580-6000 ext. 21077

Texas - 512-582-4765