Hotel Rooms Systems Lead — Tech & Operations

Kalahari Resorts LLC; Northern (KY); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Kalahari Resorts & Conventions in Wisconsin Dells seeks a CorporateRooms Systems Specialist who will own the technology and systems supporting rooms operations across properties. This role bridges Rooms and IT, ensuring solutions are technically sound and operationally effective.

You will configure Agilysys Versa, coordinate updates, verify data integrity, and develop process documentation while training Rooms leaders and property teams. Willingness to travel between properties is required.

Qualifications

• Progressive experience in hotel Rooms operations.
• Strong understanding of how property-management systems affect guest and associate experience.
• Experience supporting or administering a property-management system; Versa experience strongly preferred.
• Familiarity with hospitality platforms such as IJWS, SynXis, Sacoa, Jasper, or similar systems.

Responsibilities

• Serve as the primary operational resource for systems and technology supporting Rooms operations.
• Own the setup, configuration and ongoing optimization of packages, comps, vouchers, enhancements and related inventory within Agilysys Versa.
• Partner with Rooms, Revenue Management, IT, Finance, and other teams to ensure configurations support business and guest needs.
• Coordinate system updates, upgrades and new functionality across properties.
• Develop and execute testing plans for system enhancements, integrations, upgrades and issue resolutions.
• Track system issues and enhancement requests with internal partners and vendors to set priorities and timelines.
• Coordinate integrations and communication between Agilysys Versa, IJWS, SynXis, Sacoa and other platforms.
• Validate data accuracy of system data, inventory, reporting and workflows.
• Support reporting needs and ensure information is available through Jasper and other tools.
• Translate operational needs into clear system requirements and develop SOPs.
• Coordinate and deliver systems training for Rooms leaders and property teams.
• Communicate changes consistently across properties and during openings or deployments.

Skills

Hotel Rooms operations

Technical liaison

System testing

Project coordination

Data integrity

Tools

Agilysys Versa

IJWS

SynXis

Sacoa

Jasper

Job description

Kalahari Resorts & Conventions in Wisconsin Dells seeks a CorporateRooms Systems Specialist who will own the technology and systems supporting rooms operations across properties. This role bridges Rooms and IT, ensuring solutions are technically sound and operationally effective.

You will configure Agilysys Versa, coordinate updates, verify data integrity, and develop process documentation while training Rooms leaders and property teams. Willingness to travel between properties is required.