Director of Rooms

Kalahari Resorts LLC; Sandusky (OH); On-site; USD 130,000 - 180,000; Full time

Benefits offered by this job

401(k) matching

PTO & holidays

Health/dental/vision coverage

Employee discounts

Education assistance

Job summary

Kalahari Resorts & Conventions is seeking a Director of Rooms to lead Front Office, Housekeeping, and Security, reporting to the General Manager. The role oversees all Rooms Division functions and participates on the Executive Committee, driving guest satisfaction and operational excellence across the property.

As a key member of the leadership team, you’ll coach managers and staff, manage budgets, safeguard standards, and collaborate on strategic initiatives that enhance guest experiences and

Qualifications

• 5 years of progressive hotel/resort experience in full-service properties over 500 rooms.
• Extensive Rooms Division experience in Housekeeping and Front Desk.
• Broad understanding of the tourism industry and day-to-day functions of a resort.

Responsibilities

• Manage front office, housekeeping, laundry, reservations, and guest services.
• Maintain rooms ready and address guest concerns to sustain high satisfaction.
• Hire, train, and lead department managers and staff.
• Control expenses, optimize occupancy, and improve ADR/RevPAR.
• Maintain brand standards, safety protocols, and efficient procedures.
• Oversee property systems (PMS) and readiness for operational disruptions.

Skills

Hotel/resort experience

Rooms Division leadership

Front Office & Housekeeping

Revenue management basics

Tools

PMS

Housekeeping software

Job description

Description

Help Deliver the Kalahari Experience

At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.

But we’re more than a resort . As a family-owned company, our Promise is simple: Lead with Love . This means caring deeply for our guests, associates, and communities— treating people like family, giving back generously, and creating spaces where everyone feels valued.

Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa.

Director of Rooms

Kalahari Resorts & Conventions is seeking a Director of Rooms . In this role, you’ll oversee operation of the Front Office, Housekeeping, and Security and work closely with the General Manager (and orAGM) on special projects and assignments. You’ll be responsible for the management, evaluation, and performance of all Rooms Division functions, including Front Office, Housekeeping, Common Area, Laundry, Concierge, PBX and Bell Staff/Shuttle/Valet Service. This position will be on the Executive Committee.

As part of our leadership team, you’ll embody our Promise to Lead with Love —guiding, supporting, and inspiring associates while delivering extraordinary guest experiences.From lobby to linens, you’ll own the guest journey through maximizing guest service scores and opportunities within the Division.

Key Responsibilities:

• Manage front office, housekeeping, laundry, reservations, and guest services to ensure smooth, high-quality service.
• Ensure rooms are clean and ready, address guest concerns, and maintain high satisfaction scores.
• Hire, train, and lead department managers and team members.
• Control expenses, optimize occupancy, and improve revenue metrics like ADR and RevPAR.
• Maintainbrand standards, safety protocols, and efficient procedures.
• Oversee and optimize use of property systems (e.g., PMS, housekeeping software).
• Maintain readiness for operational disruptions or emergencies

Required Experience:

• 5 years of progressive hotel/resort experience in full-servicepropertiesover500 rooms.
• Extensive Rooms Division experience in Housekeeping and Front Desk.
• Have a broad understanding of the tourism industry and the day-to-day functions of all aspects of a resort.

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career

Be Part of Something Extraordinary

At Kalahari, we believe the best leaders Lead with Love —because love builds trust, inspiring growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

| Wisconsin Dells,WI | Sandusky,OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA|

Kalahari Resorts & Conventions is an Equal Opportunity Employer.

Wisconsin Dells - 608-254-5466 ext. 42123

Pennsylvania - 570-580-6000 ext. 21077

Texas - 512-582-4765

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